Senior Account Management Specialist – Sustainability SaaS

Stellenbeschreibung:

Lead efforts to retain and grow the existing customer base, focusing on mid-tier and large customers
Drive Gross Revenue Retention and Net Revenue Retention
Build trusted customer relationships to support revenue expansion and retention
Own and manage customer renewals
Identify, nurture and close expansion opportunities through cross-selling and white-space mapping
Use customer data to identify churn risks and collaborate across teams on retention solutions
Work with the Nordics market team on industry opportunities, events and marketing campaigns
Segment and prioritize managed accounts
Identify and implement improvements to customer retention and growth processes

Requirements

Proven experience in B2B SaaS in Customer Success or Account Management driving NRR across a customer portfolio
Experience identifying, nurturing and closing €15,000+ revenue expansion opportunities
Data-driven approach to identifying insights and acting on them
Proactive and creative customer engagement approach
Willingness to use phone calls to drive retention or expansion
Ability to orchestrate and collaborate with Sales, Product, Customer Success and other teams
Metrics-driven approach and comfort with individual and team targets
Fluent in English and Finnish and/or Swedish
Experience in LCA, building sustainability or embodied carbon-related fields would be beneficial but is not essential

Core Competencies

Demonstrates expertise in B2B SaaS Customer Success and Account Management, focusing on driving Net Revenue Retention through strategic customer engagement and data-driven insights. Proficient in managing customer renewals and identifying expansion opportunities while collaborating effectively across teams.