Senior Account Manager – Sports & Gaming

Responsibilities

• Serve as the primary relationship manager for assigned Sports & Gaming clients (e.g., leagues, teams, sportsbooks, game publishers).
• Develop and execute account growth strategies aligned with client priorities and EXL’s offerings.
• Drive pipeline development, proposals, and renewals in collaboration with sales and delivery teams.
• Drive revenue growth through expanding existing accounts with new solutions and services.
• Build and maintain a healthy pipeline, ensuring disciplined tracking, forecasting, and closure.
• Lead proposal development, commercial negotiations, and deal closures.
• Meet or exceed quarterly and annual sales targets.
• Build trusted advisor relationships with C‑level and senior stakeholders in sports leagues, gaming operators, and media companies.
• Identify opportunities to apply EXL’s Data, AI & Analytics, and digital solutions to solve client challenges.
• Evangelize EXL’s capabilities in fan engagement, monetization, operations, and digital transformation.
• Partner with delivery leaders to ensure high‑quality, on‑time execution of ongoing programs.
• Monitor client satisfaction and proactively address any issues or risks.
• Translate client feedback into actionable improvements for EXL teams.
• Work closely with EXL’s capability leaders across Analytics, AI, Data Management, Digital Engineering, F&A, and Operations.
• Support solution development and go‑to‑market strategy for Sports & Gaming vertical.
• Contribute to thought leadership, case studies, and client presentations.

Requirements

• 10+ years of experience in client‑facing roles such as account management, consulting, or business development, ideally in Sports, Gaming, Media, or adjacent industries.
• Experience managing large accounts and actively driving growth; prior P&L ownership considered an advantage.
• Proven ability to engage with CXO and VP/Director‑level stakeholders to frame business problems, shape solutions, and drive adoption.
• Knowledge of the Sports & Gaming domain (leagues, sports betting & iGaming, and video gaming & eSports) highly preferred.
• Strong understanding of data, analytics, AI/ML, and digital transformation in the context of fan engagement, ticketing, sponsorship, media & broadcasting, and game operations (on‑field).
• Commercial orientation with experience supporting sales pursuits, RFP responses, proposals, and contract negotiations.
• Strong communication and presentation skills with the ability to deliver at the executive level.
• Demonstrated success in leading cross‑functional and global delivery teams while ensuring client satisfaction.
• Willingness to travel (30–40%) to client locations, league offices, and major events.
• Bachelor’s degree required; MBA or equivalent preferred.