Senior Associate Business Operations Specialist

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can continue to grow, belong, and thrive. Your career here is about believing in yourself and seizing new opportunities and challenges. It’s about expanding your skills and expertise in your current role and preparing yourself for future advancements. That’s why we encourage you to take every opportunity to further your career within our great global team.

Your day at NTT DATA

The Senior Associate Business Operations Specialist is a developing subject matter expert, responsible for evaluating, improving, and maintaining an organization's core operational processes to ensure an efficient and productive workflow. The Senior Associate Business Operations Specialist assesses existing processes and systems, identify opportunities for improvement, and devise more efficient or cost-effective alternatives.

Key responsibilities:

• Manages day-to-day business operations of a business area(s).
• Optimizes operational processes and procedures for maximum efficiency while maintaining quality standards.
• Assists with the implementation of new processes, policy and procedures within a business area(s).
• Identifies ways to improve stakeholder experiences.
• Interacts with various stakeholders such as vendors and other internal stakeholders to resolve queries.
• Tracks and reports on business operational performance across business area(s).
• Maintains policy and procedure documents.
• Manages ad hoc business operations type projects or programs.
• Drives increased data quality and solving challenging operational business goals.
• Spends time developing improvement plans to solve business problems.
• Assists with the implementation of change management initiatives.
• Creates reports to analyze operational data.
• Performs any other related task as required.

To thrive in this role, you need to have:

• Understanding of business and/or operational processes and policies.
• Ability to produce a high quality of work.
• Communication skills, including the ability to be influential and persuasive with stakeholders.
• Ability to establish and maintain good working with senior level stakeholders.
• A high degree of accuracy and attention to detail.
• Good planning and organization skills.
• Good problem analysis and solving skills.
• Ability to multitask and work independently.
• Demonstrate high ethics and adherence to company values.
• Displays good analytical and reasoning skills.
• Good business acumen skills.

Academic qualifications and certifications:

• Bachelor's degree or equivalent in Business Administration or a related field.

Required experience:

• Moderate level experience gained within a similar role.
• Moderate level project management experience.
• Moderate level experience of successful business process implementation.

Workplace type: On-site Working

Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.

Your career here is about believing in yourself and taking on great opportunities and new challenges. It’s about growing your skills and expertise in your current role and preparing yourself for the future. That’s why we encourage you to take every opportunity to grow your career within our great global team.