Senior Associate – HR Services

• Provide direct HR support and guidance to employees


• Resolve employee HR issues and handle HR-related transactions from new-hire onboarding through performance evaluations, benefits, and departures


• Relay information on HR policies, payroll, and related topics to customers


• Identify trends and share insights with management to improve HR services


• Own complex cases and provide resolutions


• Mentor, train, and coach junior colleagues


• Drive knowledge management and maintain an up-to-date HR knowledge base


• Act as the primary point of contact for new hires throughout pre-boarding and onboarding


• Manage end-to-end onboarding for executive and non-executive hires across the US and Canada


• Organize and facilitate pre-onboarding, onboarding, and Day 1 sessions


• Ensure onboarding documentation is completed and maintained


• Partner with Talent Acquisition, hiring managers, Payroll, Benefits, and Global Onboarding teams


• Support managers with onboarding setup, asset requests, and Workday transactions


• Resolve pre-employment screening discrepancies with external vendors


• Maintain country-specific documentation, contracts, labor-law requirements, and compliance processes


• Process onboarding exceptions including rescinds, no-shows, and start-date changes


• Coordinate accurate employee setup and data integrity with Payroll and Benefits


• Maintain onboarding records, documentation repositories, and Workday activities


• Monitor onboarding metrics and contribute to process improvements


• Provide guidance on onboarding policies, procedures, and best practices


• Manage U.S. employment eligibility and immigration compliance, including I-9, E-Verify, Department of Defense employment verifications, and immigration petition support


• Lead onboarding compliance and regulatory reporting, including Workday onboarding controls and Canadian government workforce surveys

Requirements

• 3-5 years of related experience or relevant combination of education and experience


• 3+ years of experience using an HRIS system, preferably Workday or similar software


• Strong experience in Human Resources, Talent Acquisition, and onboarding operations


• Knowledge of U.S. labor legislation, compliance requirements, and contractual obligations


• Knowledge of Canadian labor legislation and compliance highly desirable


• Experience with HR systems, particularly Workday and ServiceNow


• Excellent stakeholder management and communication skills


• Strong organizational skills and attention to detail


• Ability to manage multiple priorities in a fast-paced, multinational environment


• Commitment to delivering a positive employee experience and high-quality HR services


• Bachelor degree preferred but not required

Core Competencies

Demonstrates expertise in HR support, onboarding operations, and compliance with U.S. and Canadian labor legislation. Proficient in managing HRIS systems, particularly Workday, while ensuring a positive employee experience and effective stakeholder communication.

Highest-signal resume keywords

• HR Support


• Onboarding Operations


• Workday Proficiency


• U.S. Labor Legislation Knowledge


• Stakeholder Management

ATS Optimization Keywords

Hard Skills

• HRIS System Experience


• Onboarding Documentation Management


• Employee Data Integrity


• Performance Evaluation Processes


• Compliance Processes

Soft Skills

• Excellent Communication Skills


• Strong Organizational Skills


• Attention to Detail


• Ability to Manage Multiple Priorities


• Mentoring and Coaching

Industry Keywords

• Talent Acquisition


• Employee Experience


• Labor Law Compliance


• Pre-Employment Screening


• Regulatory Reporting

Tools & Technologies

• Workday


• ServiceNow