Senior Business Operations Manager - AM Operations Planning & Performance

As part of our Business Operations & Strategy (Optimization) team, we focus on empowering our customer—the Modern Explorer—by providing them with advanced tools, actionable insights, tailored support, and seamless connectivity. In the Account Management Operations Team, we power the operational backbone of our Account Management organization, ensuring our teams are focused, enabled, and set up to win with our partners.

We are looking for a highly reliable, analytical, and operationally excellent Senior Business Operations & Strategy Manager to join our Account Management Operations team.

In this role, you will own the systems and processes that keep our Account Management organization running at scale—from how targets are set and tracked, to how portfolio health is monitored and reported. You will work closely with AM leadership and regional teams to ensure every account manager has the clarity, data, and operational support they need to perform. This is a role for someone who can think about the big picture, while thrives on getting the details right, builds trust through consistency, and finds satisfaction in making complex processes work reliably for large teams.

Your mission

• Own Target Setting & Attainment Frameworks: design, implement and manage the end-to-end target-setting framework and process for the AM organization—including targets structure, attainment tracking, incentive frameworks, and leaderboard management—to ensure AMs have clear, fair, and motivating performance goals.
• Drive Book of Business & Portfolio Operations: manage BoB and portfolio assignment workflows, ensuring accurate portfolio health tracking, consistent reassignment criteria, and healthy pipeline hygiene across the AM organization.
• Lead AM Performance Reporting: build and maintain AM performance reporting—including dashboards and workflow tooling—that gives leadership and account managers real-time visibility into key metrics and early warning signals.
• Support AM Capacity Planning: drive analysis and local opportunity assessments that inform AM team capacity, resource allocation decisions, and operational priorities.
• Operationalise Pipeline Management & Activity Tracking: define and maintain standards for pipeline management and activity tracking across the AM organization, ensuring consistent data quality and actionable insights at scale.
• Drive Operational Excellence: continuously identify and implement workflow improvements, process standardisation, and tooling enhancements that increase efficiency and reduce operational overhead for the AM team.

Your toolkit

• 5+ years of experience in AM Operations, Sales Operations, Revenue Operations, or similar; experience in a fast‑paced tech, marketplace, or SaaS environment strongly preferred.
• Experience with target setting, attainment management, and performance reporting for large commercial teams.
• Comfortable owning high-stakes, recurring operational processes (e.g., quarterly target cycles, leaderboard updates, BoB reviews) with precision and reliability.
• Proven ability to build and manage operational processes at scale, ideally for teams of 50 or more people.
• Highly detail‑oriented and reliable—you treat accuracy as non‑negotiable and follow through consistently.
• Analytical and data‑driven; able to work with performance data to surface insights, identify risks, and inform decisions. Experience with BI tools (Looker, Tableau, Power BI) a plus.
• Strong communication and influencing skills; able to work effectively with regional teams and senior stakeholders.
• Able to manage multiple priorities simultaneously in a high-growth, fast‑changing environment.
• Fluent in English.

How We’ll Make Your Career Journey Extraordinary

• Annual personal growth budget and mentorship programs for continuous learning and development.
• Work from anywhere in the world for 30 days per year.
• A hybrid working approach with three days of in‑office collaboration (Mon, Tue, Thu) and two days of optional at‑home focus time.
• Opportunities to collaborate and socialize with team members through quarterly team events and yearly company‑wide events.
• Monthly transportation and fitness budget.
• Discounts for you, your friends, and family on GetYourGuide activities.
• Language reimbursement program.
• Health and wellness benefits.

We’re an equal opportunities employer. Our commitment is that every qualified person will be evaluated according to their skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion. Please refrain from including your picture and age with your application.