Senior Business Systems Administrator -(NetSuite)

Business Systems Administrator (NetSuite)

Position Overview and Objective

The Business Systems Administrator (NetSuite) operates as a senior system administrator within the Business Applications team, partnering closely with Business Applications administrators and managers to ensure secure, consistent, and well‑governed use of NetSuite across the organization. This role is responsible for administering, maintaining, and enhancing the NetSuite platform based on approved business priorities, with increased accountability for solution quality, data integrity, and operational resilience. The administrator translates complex financial and operational requirements into robust system configurations, ensuring core processes are supported through reliable architecture, controlled change management, and scalable design. Operating within established enterprise standards and governance frameworks, the administrator plays an active role in improving system maturity—identifying optimization opportunities, strengthening controls, and ensuring NetSuite enables efficiency, compliance, and long‑term scalability for supported teams. While adhering to disciplined execution, documentation, and change/release processes, this role goes beyond task execution to provide guidance on best practices, assess downstream impacts, and proactively mitigate risk. Through advanced system administration, issue resolution, reporting enablement, and integration oversight, the administrator contributes strategically to the stability and continuous improvement of NetSuite as a core enterprise platform supporting business objectives.

Primary Responsibilities and Duties

System Administration & Configuration

• Support system configuration, workflows, and day‑to‑day administration activities for NetSuite within defined standards and guidance.
• Assist with managing system updates and releases, supporting planned rollout activities and validation steps.
• Monitor application storage usage and perform data archiving activities as required.
• Create and maintain standard reports and assist with approved ad‑hoc reporting requests.
• Perform advanced scripting and development work under direction.
• Create and maintain test cases for assigned enhancements and fixes (including regression where applicable), and document outcomes to support release readiness and controlled deployments.
• Support deployments using established best practices, including following change control, completing required validations, and coordinating release steps through the team’s release cadence and readiness reviews to reduce risk and user impact.

Internal Team Partnership

• Work primarily with Business Applications administrators and managers to support requirement clarification and execution of approved priorities.
• Participate in internal working sessions to understand assigned changes, dependencies, and implementation expectations.
• Partner with team members to support adoption activities following planned change initiatives.

Change Execution & Documentation

• Execute assigned work in accordance with established change control and release management processes.
• Reference, update, and maintain documentation related to NetSuite support, enhancements, and operational procedures using approved templates.

Support & Issue Resolution

• Act as an individual contributor, resolving issues routed through established Business Applications team support and escalation channels.
• Troubleshoot assigned system, configuration, access, and data issues using documented procedures and guidance.
• Identify repeat issues and elevate appropriately for backlog consideration.

Integrations & System Awareness

• Maintain working knowledge of existing NetSuite integrations and their role within the broader application ecosystem.
• Assess potential downstream impact of assigned changes and elevate integration considerations as needed.
• Support testing and validation related to planned integration updates.

Access & Governance Support

• Assist with user access reviews and audits, including validation of roles, permissions, and data visibility.
• Support remediation of access issues identified through audits or reviews.
• Assist with maintaining user and role changes in response to approved business and departmental updates.
• Help install and validate approved managed packages and tools within the environment.

Key Skills

• Solid problem‑solving skills.
• Understanding of the organization’s business imperatives.
• Familiarity with the business tool ecosystem.
• Knowledge of iPaaS solutions (e.g., Jitterbit, Boomi) and their integration with internal applications.
• Quickly acquire working knowledge of connected business tools such as Adaptive/Pigment, High Radius, Workday, Navan, Avalara, Zip, etc.
• Computer literate and proficient in standard office applications (Word, Excel, Outlook).
• Collaborative and consultative approach to work with non‑technical end users.
• Aptitude for eliciting user requirements and developing both process and technical solutions.

Key Competencies

• Working knowledge of SOX compliance and tracking.
• Ability to manage individual work efforts as part of the Jira Sprint/Release process.
• Working knowledge (preferably in a development environment) of JavaScript/SuiteScript, SQL, and HTML.
• Exposure to REST/SOAP, APIs, XML/JSON and SSO/TBA.
• Finance/Accounting exposure and/or background preferred.

Minimum Qualifications

• 5–10 years of NetSuite administration experience.
• Base NetSuite Admin Certification preferred (e.g., SuiteFoundation, Administration). Pursuit of other NetSuite Certifications such as ERP Consultant, Financial User, SuiteAnalytics, Application Developer is a plus.
• Willingness to continue growing through experience and/or study and certification.
• Minimum expectation of a bachelor’s degree or equivalent education/experience.

Environment and Physical Demands

Work is primarily sedentary in nature and can be performed in sitting or standing positions in an office environment. Requires ability to utilize technology such as keyboard, verbal communication, and work with device screens that require visual acuity. Mobility to navigate office spaces and to travel to essential locations is required in the event of business travel. May involve moving or lifting up to 25 pounds (e.g., office chair, reams of paper).

Benefits

• Equity for all employees.
• Flexible time off and paid volunteer days.
• RRSP and 401k match.
• Training and career development programs.
• Comprehensive private benefits plan including medical, mental health, dental, disability, life, AD&D, and value‑added services.
• Robust Employee Assistance Program (EAP) with mental health services.
• Fertility support and paid parental leave.

Equal Opportunity Employer

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing

Security Requirements

Conduct duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes, and controls to protect the confidentiality, integrity, and availability of AWN business information (in accordance with our employee handbook and corporate policies). Background checks are required for this position. This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations (EAR). An offer for employment will be conditioned on authorization to receive software or technology controlled under these U.S. export control laws and regulations if applicable.