Senior Client Delivery Lead (m/f/d)

Overview

Help us use technology to make a big green dent in the universe! Kraken powers some of the most innovative global developments in energy. We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone. It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.

What We Do

We build an AI-driven, innovative, forward-thinking platform for energy management. From optimising resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry. Why we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.

The Team

You will be joining the client delivery team with Kraken working to support European enterprise clients through their technology transformation journeys, supporting long term migration projects. The Client Delivery Lead has direct responsibility managing a tech domain (billing, finance, comms…) for our client projects. This is either migrating onto our Kraken platform or managing long term technology requirements. They need to work in partnership with the technology and operational teams at Kraken and with the client to deliver results for the client’s project or business needs. The Client Delivery Lead has to really understand how Kraken works, understand problems or requests raised by the client and refine solutions in the best way to leverage existing and new capability. They will bring technology, people and processes together to innovate improvements for our clients. You will also support the client in adapting to ways of working that are aligned to Kraken’s development style. You will work closely with Kraken’s product managers and developers to request development needs and act as a link to the client.

What you’ll do

• Managing the relationship with enterprise client counterparts (often product owners and business owners)
• Travelling to meet our clients
• Being the first point of contact for tech development and the escalation and resolution point with customers for specific domain/product issues
• Being the knowledge base of how Kraken works and how we deliver Kraken Platform
• Triaging incoming requests and communicating client priorities internally
• Summarising and articulating client needs, considerations, timelines internally to enable the ongoing development of the Kraken platform
• Supporting the engineering team to deliver product features
• Challenging the client to think differently about tech development, having full belief in the continuous iteration and deployment approach we have

Key Success Factors (What You Need To Have)

• Strong problem solving skills and a super positive solutions oriented mindset
• Strong enterprise client delivery and/or product ownership experience
• Experience with SaaS, Digital Transformation or overall platform migrations
• Agile delivery experience
• Experience of product management and customer journeys
• Solid understanding of technology and associated trends
• Excellent communications, collaboration and presentation skills
• Strong influencing skills and ability to challenge traditional ways of thinking
• Experience of working with significant complex delivery pipelines for clients
• Patience and initiative – our clients are undergoing huge transformations that take time and need our understanding
• Time management and a get‑stuff‑done attitude
• Consulting experience is a plus
• Fluent English and your local language is a must; another European language is a plus (German, French, Portuguese, Italian or Spanish preferred)

Why else you'll love it here

• Company culture – we won best company to work for in 2022, on Glassdoor we were voted 50 best places to work in 2022 and our Group CEO, Greg has recorded a podcast about our culture and how we empower our people
• Purpose – we are deeply passionate about helping customers, about technology (we are a tech business disrupting energy) and sustainability (we are all about speeding up the shift to a more sustainable world)
• Flexible working environment – genuine work‑life balance here, we treat you as a human, and do our best to make work and life merge smoothly together
• Equity Options Scheme – you own your own part of the business, share options in the whole Octopus Energy Group so we all work together towards success
• Office culture – our offices are stocked with fruit, breakfast, great coffee and soft drinks. Weekly on a Friday we all get together (this happens virtually too) for company updates and drinks – we call it Family Dinner
• Your development is important – we support and help with development including internal and external courses, learning, study support etc, all bespoke to you

Equal Opportunity Employment

As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status. U.S. based candidates can learn more about their EEO rights here.

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