Senior Client Executive

Company Description

Strada is a global leader in people, payroll, and technology solutions with over 30 years of experience simplifying workforce management. The company focuses on solutions designed and built around people, delivering accuracy, confidence, and scalability for organizations of all sizes. Serving 1,400 customers across more than 180 countries, Strada supports organizations throughout their transformation journeys. Strada’s mission is to help clients move from pay to possibility by unlocking new opportunities through innovative workforce and payroll solutions.

Role Description

The Senior Client Executive is a full-time, hybrid role based in Frankfurt, with the flexibility to work from home part of the time. In this position, the individual manages strategic client relationships, serving as a primary point of contact and trusted advisor to ensure satisfaction with Strada’s payroll and workforce solutions. Day-to-day responsibilities include overseeing account plans, leading client meetings, identifying growth opportunities, and coordinating internal resources to deliver high-quality service. The Senior Client Executive will analyze client needs, propose tailored solutions, negotiate contract renewals or expansions, and monitor performance metrics to drive retention and long-term value. Collaboration with sales, consulting, and product teams will be essential to resolve issues, optimize client outcomes, and support continuous improvement.

Qualifications

• Strong customer satisfaction focus, with experience in building long-term, trust-based client relationships and driving high retention.
• Excellent communication skills, including clear verbal and written communication, presentation abilities, and stakeholder management.
• Proven account management experience, including developing strategic account plans, coordinating cross-functional teams, and overseeing complex engagements.
• Demonstrated sales skills, such as identifying upsell and cross-sell opportunities, managing pipelines, and negotiating commercial terms.
• Consulting capabilities, including needs assessment, solution design, problem-solving, and delivering actionable recommendations.
• Background in payroll, HR technology, or workforce management solutions is highly beneficial.
• Ability to work effectively in a hybrid environment, manage multiple priorities, and operate with a high degree of autonomy.
• Bachelor’s degree in Business, Management, or a related field, or equivalent practical experience.
• Professional proficiency in English; German language skills are a strong advantage.