Senior Content Designer

Responsibilities

• Write and maintain UI microcopy including labels, tooltips, errors, and confirmations
• Create emails, notifications, and other lifecycle communications
• Draft task flows and onboarding steps that guide users through product experiences
• Ship content quickly and iterate based on user feedback and product signals
• Apply established content frameworks, guidelines, and patterns consistently
• Identify and resolve gaps, inconsistencies, and edge cases in content
• Partner closely with the AI Content Strategist, Product Designers, and Product Managers
• Document reusable content approaches and contribute to lightweight style guides
• Test and refine AI-generated content outputs and flag issues related to tone or clarity
• Contribute example content for AI training and prompting

Requirements

• 3+ years in UX writing or content design with a product focus
• Portfolio required, including product UX writing samples such as onboarding flows, UI microcopy, or system messages
• Demonstrated experience writing microcopy, onboarding flows, and notifications/emails
• Strong writing speed and adaptability in fast-moving environments
• Experience working within established content frameworks and guidelines
• Exposure to AI products or prompt-based content (Nice to Have)
• Experience with onboarding or lifecycle journeys (Nice to Have)
• Familiarity with ServiceNow or Workday (Nice to Have)