Senior Customer Service Representative – Treasury Management Care Center

• Performs advanced customer service activities and initiatives for specialized products and services.
• Supports a complex dedicated suite of products/services.
• Receives, investigates and responds to customer inquiries regarding complex products, services, and issues via all channels.
• Resolves customer service inquiries and issues.
• Maintains high levels of customer satisfaction consistent with PNC's core values.
• Documents customer interactions and completes service requests to minimize customer effort or additional action.

Requirements

• 3+ years experience
• Associates or equivalent degree
• Bilingual in Spanish preferred
• Accountability
• Continual Improvement Process
• Customer Interactions
• Customer Service
• Decision Making
• Relationship Building
• Results-Oriented
• Technical Support
• Accuracy and Attention to Detail
• Client Relationship Management
• Customer Experience Management
• Decision Making and Critical Thinking
• Effective Communications
• Fraud Detection and Prevention
• Managing Multiple Priorities
• Problem Solving
• Products and Services
• Tech Savvy

Core Competencies

Demonstrates expertise in advanced customer service activities, with a focus on relationship building, effective communication, and problem-solving in a complex product environment. Proficient in managing customer interactions and ensuring high levels of customer satisfaction while maintaining accuracy and attention to detail.

Highest-signal resume keywords

• Customer Service
• Client Relationship Management
• Decision Making
• Bilingual in Spanish
• Technical Support

ATS Optimization Keywords

Hard Skills

• Customer Experience Management
• Fraud Detection and Prevention
• Accuracy and Attention to Detail
• Managing Multiple Priorities
• Continual Improvement Process

Soft Skills

• Accountability
• Relationship Building
• Results-Oriented
• Effective Communications
• Problem Solving

Certifications & Qualifications

• Associates Degree or Equivalent

Industry Keywords

• Customer Interactions
• Products and Services
• Tech Savvy