Senior Customer Success Manager (Customer Success)

Requirements

• Full written and spoken fluency in German and English
• You bring multiple years of experience in Enterprise Customer Success or Account Management within the Software industry (e.g. SaaS, B2B)
• You have a proven track record of winning back or reactivating customers through strategic outreach and value reframing
• You don't just "support" customers; you own business outcomes. You are proactive in managing risks and identifying expansion opportunities
• You have a data-driven and analytical mindset with a focus on results
• You are an excellent communicator, capable of navigating complex stakeholder landscapes and leading through change
• Thrives in a dynamic, lean environment, able to create structure and processes where needed
• You are comfortable with technical product discussions, integrations (APIs), and using data literacy to drive decision-making
• Nice to have: Experience in the Tech-HR/Recruiting space, coaching junior team members, or change management sensitivity

What the job involves

• As our Senior Customer Success Manager, you won’t just manage accounts; you will be a frontline driver of our strategic revenue operations. You will thrive at the intersection of customer outcomes, product innovation, and revenue growth
• Own the Journey: You take full ownership of the customer lifecycle, from onboarding and activation to retention, renewal, and expansion
• Drive Activation: Drive higher activation rates and expand active product usage
• Strategic Partnering: You act as a trusted advisor to internal and external stakeholders at all levels, providing guidance on recruitment strategies and market trends while acting as the "voice of the customer" internally to shape our product roadmap
• Scale the Playbook: You will help build and maintain our CS playbook, defining the "tech-touch motion" that allows our product to lead the customer journey effectively
• Revenue Accountability: You manage a diverse book of business (SMB to Enterprise), using data to prioritize accounts and ensure high net revenue retention