Senior Customer Success Manager – Government

Stellenbeschreibung:

Serve as primary owner for a portfolio of government regulatory boards and state agencies
Build trusted relationships with Executive Directors and state officials
Develop customer success plans aligned with agency mandates, Department of Health regulations, and public-sector risk priorities
Lead customized training programs for regulators and associations
Monitor engagement metrics and translate data into “State of the Agency” insights
Demonstrate sustained customer value and support long-term retention
Act as lead problem-solver for complex account hurdles
Collaborate with internal product and government affairs teams
Conduct strategic business reviews to assess progress
Identify opportunities to deepen partnerships and improve compliance outcomes

Requirements

5+ years of B2B SaaS Customer Success or Account Management experience specifically managing government, regulatory, or public health accounts
Understanding of public‑sector red tape, RFP cycles, and government stakeholders
Direct experience with healthcare compliance, state departments of health, or professional licensing strongly preferred
Ability to communicate complex software capabilities to non‑technical government leaders and align them with public policy goals
Self‑sufficient working style in a remote environment
Ability to manage complex books of business and multi‑layered organizations with limited oversight
Ability to identify churn risks and build strategic relationships to retain customers
Legally authorized to work in the US; employer unable to offer sponsorship

Core Competencies

Demonstrates expertise in managing government regulatory accounts and building strategic relationships with stakeholders. Proficient in healthcare compliance and translating complex software capabilities to align with public policy goals.