Senior Customer Training Specialist – Hugo RAS Technology

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

Customer trainer for HUGO RAS

We are looking for a passionate and experienced individual to join our European Robotics Surgical Team! Use your technical expertise and clinical experience to train, educate and inspire surgeons, first assistants, and OR staff from a variety of surgical specialties to advance patient care and outcomes with the Medtronic Hugo RAS robot. Do you feel at home in a high‑tech environment and enjoy sharing your expertise with healthcare professionals? Do you like travelling and spend your time with international colleagues and customers in a renowned training centre in Belgium?

This is the role for you!

We are seeking a dynamic professional to deliver high level technical training and support clinical educations programs and events, drive competitive readiness across our organization. In this role, you will be part of an organization that has made the implementation of robotic surgery a strategic priority and is committed to making it a success, while always placing patient safety at the forefront.

This role is open for a German speaking employee willing to travel 75% of his time to the training centre.

Responsibilities

• Deliver education and training on the Medtronic Hugo Robotic Assisted Surgery technology, covering the actual surgical indications in General Surgery, Urology and Gynaecology.
• Deliver technical training and actively support laboratory sessions and hands‑on workshops.
• Apply a structured teaching methodology to assess the efficiency and safety levels of trainees.
• Master the ecosystem surrounding robotic surgery, including a solid understanding of surgical equipment and instruments, as well as the supporting digital infrastructure.
• Collaborate and interact with the Sales and Clinical teams, Medical Affairs colleagues and surgical proctors to properly prepare and set the expectations of the training programs procedure‑based.
• Develop expertise in RAS System Technology, RAS System applications and advanced technology, OR Efficiency, Training Pathway process, Training/coaching techniques/methodologies.

Required Knowledge and Experience

• Bachelor’s degree and +5 years of experience in training, field sales, sales support, clinical or technical role in the medical device or healthcare industry.
• Experience with Laparoscopic and/or Robotic Assisted Surgery technologies.
• Clinical and/or operating room experience.
• Proven experience and/or training mindset.
• Fluency in German and English.
• High capacity and excellent problem‑solving skills.
• Experience in design, development, delivery and evaluation of product and procedure based technical education and training using blended learning solutions.
• Positive mindset, team player with professional work ethic.
• Willingness to travel 75% of your time.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package. A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik:

• Austria: 70,400.00 EUR - 105,600.00 EUR
• Germany: 72,800.00 EUR - 109,200.00 EUR