Senior Customer Validation & Insights Specialist (w/m/d)

Senior Customer Validation & Insights Specialist (f/m/d)

Siemens Healthineers Customer Services is looking for a Senior Customer Validation & Insights Specialist to deliver high quality customer and user validation supporting digital solutions, service offerings, and business development initiatives on a global scale.

This role focuses on hands‑on execution of qualitative and quantitative validation activities and partners closely with Digital, Business Development and Service teams to translate customer feedback into actionable, decision‑ready insights.

Location & Flexibility

Within the scope of this position, it is possible, in consultation with your manager, to work mobile (within Germany) up to an average volume of 60% of the respective working hours. Mobile working from abroad is possible for up to 30 days a year under certain conditions and in selected countries.

Your tasks and responsibilities

• Design and execute qualitative and quantitative customer validation studies (interviews, usability tests, surveys, concept and market tests).
• Translate business questions into appropriate validation approaches and robust study designs.
• Analyze and synthesize findings into clear, actionable insights and recommendations.
• Prepare decision‑ready reports and presentations for internal stakeholders.
• Act as a trusted partner for Strategy, Business Development and Service teams.
• Collaborate with regional and country stakeholders as part of globally coordinated validation initiatives.
• Ensure proper documentation and storage of insights in the central repository according to defined standards.
• Actively contribute to the continuous improvement of validation methods, templates, and best practices.

Qualifications

• University degree in business, social sciences, psychology, marketing, or a related field.
• Several years of senior professional experience in customer research, user research, market research, or comparable roles.
• Strong qualitative research expertise combined with solid quantitative foundations.
• Experience working in international or global setups, ideally within a matrix organization.
• Hands‑on experience collaborating with regions and countries in globally aligned initiatives.
• Experience working with digital research and feedback tools.

Your attributes and skills

• Strong hands‑on and delivery‑oriented mindset.
• Methodical, analytical, and detail‑oriented manner.
• Clear, structured communication, tailoring messages to different audiences.
• Confidence in international stakeholder environments.
• Collaborative, customer‑centric, and solution‑focused attitude.
• Fluency in English; German language skills are a strong advantage.

As an equal opportunity employer, we welcome applications from individuals with disabilities.