Senior Digital Officer

Roles and Responsibilities

• join the Customer Experience Team to create excellent digital service delivery for residents
• work alongside software engineers to aid in capturing requirements and translating them into end-to-end user journeys
• assist customers by monitoring feedback and addressing online account or form related issues

Requirements

• keen interest in improving online customer journeys
• skills in website content writing and management including an understanding of accessibility
• experience in CRM and digital form UCD and UX
• customer and service process improvement
• service design and business analysis

Core Competencies

Demonstrates expertise in improving online customer journeys through effective website content writing and management, with a strong focus on accessibility. Proficient in CRM, digital form UCD, UX, service design, and business analysis to enhance customer experience.