Senior Director of Product – Mid-Cycle and Backend RCM Platform

Responsibilities

• Define and execute the product vision and strategy for the mid-cycle and backend RCM portfolio
• Lead the roadmap for coding, billing, payment posting, AR & denials, and analytics to deliver measurable improvements in efficiency, accuracy, and financial performance
• Partner closely with engineering and data teams in India to drive delivery excellence and foster cross-geo collaboration
• Develop and manage a team of high-performing product managers and analysts, promoting a culture of accountability and innovation
• Translate customer and market needs into actionable requirements and ensure products deliver strong ROI
• Drive initiatives that leverage AI, workflow automation, and advanced analytics to enhance revenue integrity and operational performance
• Collaborate with internal stakeholders across operations, sales, and implementation to ensure seamless product adoption and client success
• Monitor market trends and emerging technologies to maintain competitive differentiation in the RCM space

Requirements

• Bachelor's degree in Engineering, Healthcare Administration, or a related field required
• MBA or other advanced degree preferred
• 12-18 years of progressive leadership experience in healthcare technology and RCM
• 8+ years in hands-on product management or product leadership roles
• Proven track record of building and scaling RCM software products, preferably multi-tenant SaaS platforms
• Deep understanding of mid-cycle and backend processes: coding, billing, payment posting, denials management, AR follow-up, and analytics
• Experience working with cross-functional and globally distributed teams, including close collaboration with engineering teams based in India
• Familiarity with EMR integrations (Epic, Cerner, Athena), clearinghouses, payer connectivity, and compliance standards (HIPAA, SOC 2, HITRUST)
• Demonstrated success driving product innovation using AI, ML, and automation technologies in revenue cycle workflows
• Strong analytical, strategic, and financial acumen with a passion for solving complex operational problems
• Exceptional communication and stakeholder management skills across business and technical teams
• Ability to lead through influence and build alignment across geographies and functions
• Deep understanding of RCM performance metrics: AR days, clean claim rate, first-pass resolution rate, denial rate, and net collection percentage.

Core Competencies

Demonstrates expertise in product management and leadership within the healthcare technology and revenue cycle management (RCM) sectors, with a strong focus on driving product innovation through AI and automation. Proven ability to translate market needs into actionable product strategies while fostering collaboration across global teams.