Senior Director, Rx Account Management

Responsibilities

• Lead a team of Pharmacy Account Managers supporting multiple state Medicaid Pharmacy programs delivering consultative services with a high NPS and operational excellence.
• Provide strategic consultative pharmacy services to state Medicaid leadership advising them on all aspects of a Medicaid pharmacy benefit.
• Aligns with State Sector Leads and Account General Managers on client needs and VOC, partnering with Product and pharmacy leadership team.
• Assess market trends, customer segments, and drive internal and external value proposition and message for GainwellRx.
• Partner with Pharmacy executive team in developing and delivering pharmacy market and solution training to state account teams.
• Align with Product team and Growth team for field campaigns, training, webinars, and client presentations.
• Drive new solution ideas, partner with states on new concepts, and work with product & engineering teams to deliver models to support them.
• Collaborate with Marketing on GainwellRx overall market message, media strategy, and GTM strategy.
• Support state needs through RFP and bid proposals.
• Partner with Pharmacy executive team to drive business strategy and business development through market and competitive insights and analysis.
• Connect market insights into growth strategies and solution pipeline strategies.
• Drive key initiatives in support of strategy, pharmacy growth, and business development.
• Drive market analysis in support of business development projects and senior leadership key initiatives.
• Serve as an industry expert on GainwellRx, interfacing with external clients, vendors, and business partners.
• Collaborate across account teams, sales teams, product teams, and other shared service functions.

Requirements

• Degree in pharmacy, or advanced degree with significant experience leading clinical operations.
• 15+ years of pharmacy related experience.
• 10+ years leading large teams and organizations.
• Experience interacting with clients in the healthcare industry.
• Experience in utilization management and prior authorization.
• Track record of leadership of teams and projects spanning people, process, and technology.
• Experience managing departmental budgets and driving process improvement.
• Excellent communications skills, with ability to communicate externally and with senior leaders and c-suite executives.
• Innovative forward thinker with excellent leadership skills.