Senior Disability Claims Examiner, Concierge Team

Responsibilities

• Provide excellent customer service while managing approximately 95 Short-Term Disability (STD) claims.
• Oversee a portfolio of complex claims, including those involving co-morbidities, behavioral health issues, and self-reported symptoms.

Requirements

• 2-3 years of experience in STD is required (FMLA/State Leave experience is preferred).
• Proficient in proactive communication through various channels, such as phone, email, letters, Teams messaging, group Teams calls, and one-on-one video calls, to deliver exceptional service.
• Energetic and customer-focused, with a proven ability to maintain strong customer relationships.
• Confident in communicating with highly skilled and educated claimants in the software industry, especially in challenging situations.
• Excellent documentation skills to accurately capture telephone conversations and create clear, concise claim plans.
• Ability to understand and interpret complex and non-standard policy and plan provisions.
• Strong ability to independently navigate ambiguous situations and adapt quickly when needed.
• Excellent organizational and time management skills.
• Demonstrated analytical and math skills.
• Provide technical direction to other claims personnel as needed.
• Strong teamwork skills and the ability to leverage resources to achieve goals.