Senior Experience Designer (All Genders)

In this role you drive strategic UX exploration at zooplus, shaping future product opportunities through user insight and technology. You collaborate with cross-functional teams to define what to build, not just how to build it, translating signals from users, markets and tech into actionable directions. You lead greenfield investigations, discovery sprints and foresight activities to frame meaningful challenges with real human needs. This is a high-impact, cross-border role in a multinational team, blending strategy with design craft to influence product direction.

• hybrid working (60/40 in-office/home)
• opportunity to work across multiple countries
• development opportunities and training
• wellbeing offers
• subsidised transport or bike leasing
• employee discount (20%)

• Lead greenfield design exploration across new product areas
• Synthesize signals from user research, market trends, competitors and tech into strategic narratives
• Develop and present future-state concepts and design direction frameworks
• Run structured discovery sprints to validate nascent ideas
• Explore foresight methods (horizon scanning, scenario planning, design fiction)
• Frame opportunities as user-centered design challenges grounded in real needs
• Engage with Engineering early to align feasibility with strategy
• Create artefacts (decks, prototypes, experience principles, maps) to make ideas tangible
• Contribute strategic UX perspective to business planning
• Stay ahead of AI-assisted design and generative tooling impacts

• 4-6 years in UX or product design with strategic problem framing
• Ability to operate in ambiguity
• Experience leading discovery or design sprints
• Strong systems thinking across user behavior, market dynamics and tech shifts
• Confident presenter/storyteller for senior audiences
• Portfolio showing framing decisions and outcomes
• Comfort bridging strategy and craft (whiteboard to Figma)
• Curiosity about AI as a design and product force

• presenter and storyteller
• curiosity about AI
• ability to work in ambiguity
• Figma prototype workflow
• storytelling with design concepts
• experience with design exploration methods (horizon scanning, scenario planning)