Senior Experience Researcher

The opportunity

At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you’re pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries.

The role

We’relooking for an experienced SeniorExperienceResearcher to join a multi‑disciplinary agile team to help deliver rapid but great‑quality experiences for users. You will apply best practice infacilitatingresearch interviews, usabilitytestsand clientworkshops. You will plan ongoing user researchprogrammesand define information architecture and interaction design solutions. You will aim to continually improve the user experience and aid the user in achieving their primary outcomes simply, while always thinking about how to add delight. As aresultyou build trust with your clients. You enjoy engaging with users and project partners to understand the product’scontext, andsynthesiseyour findings intoeasily‑digestibleand memorable formats for the product team. You’llalso be encouraged and supported in contributing to our Design Practice.

About our Design team

As part of the team, you’ll be working on products and services for some of the world’s mostinfluential companies. UX Researchers, through to Productand Motion Designers, work in dedicated teams; anyone who has worked at a startup or in a product company will feel right at home. We are involved from planningand strategythrough to execution,being an advocate for the user every step of the way. You’ll help the team to make informed design decisions, placing the needs of the user and the business at the centre of every piece of work.

Designers at Valtechare:

• Designing, prototyping, and building products and services used by people every day.
• Confident using Figma, Miro, Adobe CC suite, and a variety of prototyping tools.
• Client‑facing,driving the presentation of the team’s latest design work.
• Inquisitive and eager to continuously improve and learn.
• Collaborative and ego‑free, able to give and receive feedback to and from all team members regardless of role or level.
• Experienced in agile methodologies and software development practices.
• Actively involved in growing the team by finding and attracting talent.

Role responsibilities

• Lead and facilitate discovery phases, employing a mix of research methods, workshops, and stakeholder engagement to uncover user needs and business challenges.
• Plan and conduct user research, synthesizing findings into actionable insights that inform strategy and design.
• Develop experience maps, service blueprints, and user journeys to communicate insights and define areas of opportunity.
• Work collaboratively with product managers, engineers, and other designers to align on vision, priorities, and scope.
• Translate discovery insights into compelling design concepts, prototypes, and recommendations.
• Advocate for human‑centred design, influencing stakeholders and ensuring design decisions are backed by evidence.
• Facilitate co‑creation sessions with stakeholders and users to explore solutions and validate ideas early.
• Define and document design principles and frameworks that guide the overall experience.
• Support usability testing, iteration, and refinement of experiences based on user feedback.
• Mentor junior designers and contribute to the continuous evolution of our design practice.
• Are a master of your craft, eager to take on tasks you’ve not tried before.
• Can evidence exposure to AI, automation, or emerging technologieswithin experience design.
• Are the gatekeeper for the quality of the products you work on.
• Encourage product teams to experiment with new ways of working.
• Explore new ways of generating ideas, bringing them to life and sharing them.
• See the big picture and give user/business context for design decisions.
• Useexperienceand client knowledge to spot and resolve problems.
• Up for challenging conversations if needed to get to the best product.
• RepresentValtechpublicly by participating in talks, events and conferences.

About you

You’reprimarily focused on user‑centred design, applying your abilities in facilitation, user research, interaction design, informationarchitectureand user testing – amongst others. You’llenjoy engaging with users and project partners to understand the product’scontext, andsynthesize your findings into easily digestible formats for your team

We do not require information such as age, gender, marital status, or a headshot in your application. We review all candidates based on skills, experience, and potential.

The benefits

This is a position based in Portugal .

Beyond a competitive compensation package, we offer:

• Flexibility, with remote and hybrid work options (country‑dependent)
• Career advancement, with international mobility and professional development programs
• Learning and development, with access to cutting‑edge tools, training and industry experts

Our benefits are tailored to each location. Your Talent Partner will provide full details during the hiring process.