Senior Field Engineer – HyperV, Cruise Ship Operations

Responsibilities

• Provide Level 3 support for complex network, server, virtualization, and infrastructure issues.
• Support VMware-to-Hyper‑V migration initiatives utilizing Veeam technologies.
• Install, configure, maintain, and troubleshoot Cisco routing, switching, wireless, and firewall environments.
• Administer Microsoft Windows Server environments including Active Directory, DNS, DHCP, and Group Policy.
• Support Hyper‑V and VMware virtualization platforms.
• Troubleshoot network performance, connectivity, server, and infrastructure issues.
• Support onboard data center operations including rack‑and‑stack activities, cabling, hardware upgrades, and equipment replacement.
• Execute maintenance activities and infrastructure upgrades with minimal operational impact.
• Maintain technical documentation, procedures, and system configurations.
• Coordinate with remote engineering teams and client stakeholders.
• Serve as the lead onsite technical representative for Connection.

Requirements

• 7+ years of experience supporting enterprise network and infrastructure environments
• Proven experience providing Level 3 network and systems support
• Strong hands‑on expertise with: Cisco networking technologies (routing, switching, wireless, firewalls)
• Microsoft Windows Server
• Hyper‑V virtualization
• VMware vSphere environments
• Active Directory and enterprise infrastructure services
• Advanced troubleshooting and problem‑solving skills in network and data center environments
• Ability to work independently with limited onsite supervision
• Experience supporting production environments with high availability requirements
• Excellent verbal and written communication skills
• Strong customer service mindset and ability to build positive client relationships
• Preferred Certifications: Microsoft Certified Azure Administrator Associate (AZ‑104), Microsoft Certified Azure Solutions Architect Expert (AZ‑305), Microsoft Certified Windows Server Hybrid Administrator Associate, CompTIA Server+, Cisco CCNA or CCNP, Veeam Certified Engineer (VMCE), VMware Certified Professional (VCP)