Senior Field Service Technician EMEA & LATAM (m/f/d)

Overview

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com. As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Details

Job Function: Customer Management
Job Sub Function: Technical Field Service
Job Category: Professional
All Job Posting Locations: Aachen, North Rhine-Westphalia, Germany

Responsibilities

• Technical service work for ensuring the capacity for function of the devices; maintenance and calibration of electronic testing means prepared in-house and customer settings.
• Organization and implementation of security controls, maintenance, repair (compliant and non-conformities), soft- and hardware updates.
• Documentation and reporting on the results (Field Service Reports).
• Supporting Sales and Clinical teams.
• Maintenance and calibration of electronic testing means prepared in-house and for customer settings.
• Performance of servicing, repair, update, maintenance and calibration measures.
• Travel up to 70% of working time, including domestic and international travel as required by business needs.
• Communicate business-related issues or opportunities to the next management level.
• Follow all Company guidelines related to Health, Safety and Environmental practices.
• Work with enterprise software systems for documentation, service, and material-related processes (e.g., SAP, MDS&R).
• Ensure personal and Company compliance with all applicable regulations, policies, and procedures.
• Accurate and timely completion of service documentation, work orders, and field service reports in accordance with procedures.
• Collaborate with internal stakeholders such as Sales, Clinical, Quality, Logistics, and Customer Service.
• Ability to work independently, prioritize service activities, and make sound decisions in the field.
• Perform other duties as needed.

Experience and Education

• 3+ years of experience in technical service, field service, repair, maintenance, or calibration of medical devices.
• Certified Medical Device Technician or bachelor’s degree in engineering.

Required Knowledge, Skills, Abilities, Certifications/Licenses and Affiliations

• Good written and spoken German and English skills required; additional languages are desirable.
• High quality awareness; customer-oriented experiences in quality processes;
• Strong customer-facing communication and ability to represent the company in a service environment;
• Solution-oriented skills; execute tasks in a timely manner without direct supervision;
• Ability to quickly learn and effectively use software applications.

Location & Travel

Primary location Aachen/Würselen. Must be able to travel (up to 70%), including internationally (EMEA & LATAM).

External Interactions

Regular interaction with external customers, healthcare professionals, and service partners in relation to service, repair, maintenance, and technical support activities.