Senior Forward Deployed Engineer - DACH

Synthflow AI is an enterprise AI agent platform that unifies customer operations across voice, chat, and messaging. Our agents handle routine interactions at scale so teams can focus on high-value work.

• Over 20M hours of operations automated
• 60% more calls answered vs. non-AI operators
• 150M interactions handled, 99.99% uptime

Backed by Accel, Atlantic Labs, and Singular. Trusted by 1,000+ customers. Recognized as one of the most promising companies in Germany.

About the role

We're hiring our first Forward Deployed Engineer in Germany. You'll be the technical owner for DACH customers end to end. Running the demo, writing the prompts, building the integrations, and driving each project to a live agent in production. This sits closer to sales than to professional services: you're the German-speaking technical counterpart in the room while the customer is still deciding, then the person who makes it real. You'll spend your time in customer environments, in the platform and in code, with real autonomy over your own workload and timelines. Because you're the first, what you build becomes the template for the team that follows.

What You'll Do

• Build and ship AI voice agents for DACH enterprise customers. Prompts, conversation flows, edge cases, escalation and recovery logic and iterate them against real call data until they hold up in production.
• Run technical discovery and build customised demos for German enterprise buyers, as the German-speaking technical counterpart alongside our sales team.
• Own POCs end to end. Scope them, build them, coordinate engineering and the customer, and drive them to a deployed agent that is live in production.
• Handle the telephony side of go-live: SIP connectivity, call routing, transfers and the contact centre configuration needed to bring an agent up.
• Turn what works into the DACH playbook. Repeatable demo patterns, compliance approaches, reusable agent components and help us hire the team around it.

What We're Looking For

• You've built LLM agents that real users actually touched, and you can point to prompts you wrote that measurably changed how an agent behaved.
• You're credible in front of enterprise customers — you can run a technical deep dive, take a sceptical question live, and demo without a safety net.
• You own ambiguous work from first call to production without a project manager behind you, and you keep everyone informed while you do it.
• C1/C2 level German plus English. You're based in Germany and able to be in our Berlin office 3-4 days a week.
• You're on a lead track. Already mentoring or leading technical work, and more interested in building a function than filling a seat.

Founded in Berlin in 2023 by serial entrepreneurs Albert Astabatsyan, Hakob Astabatsyan, and Sassun Mirzakhan-Saky, Synthflow AI democratizes access to advanced voice AI with a no-code platform that lets enterprises easily create, deploy and scale natural-sounding, cost-effective voice agents tailored to their business needs.