Senior Inside Sales Manager

• This is a senior, hands‑on leadership role at the center of HOLY’s retail transformation. You’ll take functional ownership of Inside Sales - order management, invoicing, master data, customer support, and fleet - and be the person who turns a reactive operation into a clean, automatable, well‑run team
• You’ll lead our (Junior) Inside Sales Manager(s), set up the processes and SOPs that let the team scale without proportional headcount growth, and be the senior counterpart to Procurement, Logistics, Finance, Systems, and Field Force as we redraw who owns what
• This is not a role where the structure is handed to you - you’re one of the first two hires building it, and how well it works six months from now depends largely on you
• Take end‑to‑end leadership of the Inside Sales function - order intake, invoicing, master data, and customer support/communication management for our retail partners
• Lead, coach, and grow the (Jr.) Inside Sales Manager(s), our part‑time Fleet Manager and our Working Student - you’re their manager, their escalation point, and the one who makes sure nothing falls through the cracks when volume spikes
• Be the senior point of contact for cross‑functional coordination with Key Account Management, Procurement, Logistics, Finance, and Systems - resolving issues at the root, not just relaying them
• Build the processes, SOPs, and escalation paths that let Inside Sales run without every crisis landing on your desk - design for scale and automation, not just for getting through today
• Own fleet management end‑to‑end (procurement, wrapping, accident management, and disposal)
• Drive down the order backlog and outstanding‑payment issues that come with a growing retail business, and put in place the reporting/KPIs (order accuracy, fulfillment SLAs, invoice turnaround) that let us see problems before they become crises
• Partner with Jonas (current Sr. Sales Operations Manager) during the transition and take increasing ownership of the function as Sales Operations responsibilities are handed off to specialist teams

Benefits

• Join a successful and growing company
• Huge impact and career growth
• Awesome team of colleagues who are ambitious, funny, down‑to‑earth, and authentic
• Startup culture with flat hierarchies, fast pace, and personal development
• Central office in Berlin Mitte, flexible working hours, and much more

You’ve scaled or restructured an operational function before: you know how to take something reactive and messy and turn it into something clean, documented, and repeatableHands‑on leader: willing to work the phones and inbox yourself in the early days while you build out the team and processes around youFluent in German and English - confident on the phone with German‑speaking retail partners and equally comfortable working in an international teamObsessed with follow‑through and accuracy - partners and colleagues trust you because you deliver, every timeBased in Berlin and open to frequent office attendance3 years of experience in inside sales, sales operations, or commercial operations - ideally including time in FMCG or retail - with real experience leading or building a teamComfortable owning ambiguity: this function is being rebuilt in real time, and you’ll need to make calls on scope, process, and priority without everything being pre‑defined for youSystems‑fluent: Excel/Sheets at an advanced level. Knowledge in ERP/OMS and EDI platforms are a big plus