Senior Integrations – Onboarding Specialist

Job Responsibilities

• Support the integration and partner with newly acquired Ventures practices to support their transition into enterprise operations
• Provide leadership development, change management, training expertise, and process improvement through implementations in alignment with Ventures’ business objectives
• Primary liaison with Ventures’ practices to support development of assets for practice integrations and onboarding that impact internal operations and practice experience
• Support documentation of transition plans, synthesize cross-functional due diligence findings, and the requirements of external counterparties
• Collect input from key stakeholders and reconcile to lead the creation of coherent plans
• Consult and advise on end-to-end operations within practices and transition them towards strategic objectives
• Partner with internal teams to align resources and activities to support newly acquired practices and initiatives
• Use program management best practices and tools, track and measure results, and proactively identify obstacles and flag them for resolution
• Collaborate to develop and maintain operational data to drive service excellence, tracking progress against key performance metrics and driving positive outcomes
• Help the various departments manage the pace and momentum of the integrations, pushing for timely decisions on key issues and providing true accountability for action items and deadlines
• Investigate, track, and resolve practice issues during implementation and ongoing
• Deliver documentation, processes and tools to ease implementation
• Complete thorough and accurate documentation of onsite consultations
• Gather and report identified practice opportunities and practice feedback
• Execute milestones and tasks related to training, system setup, equipment integration, conversion and Go Live
• Serve as lead and mentor to other Ventures operations, implementation and field management employees

Requirements

• Bachelor’s Degree in Business Administration or related field or equivalent experience
• Minimum 6 years of functional experience providing business consultative solutions for medical and doctor practices and processes
• Ability to be a team player and work effectively and prioritize business objectives
• Strong organizational and problem-solving skills
• Demonstrated leadership skills
• Project management background is a plus
• Proven ability to motivate and work within a team environment
• Multi-tasking across several projects
• Excellent verbal and written communication and interpersonal skills with an ability to establish rapport, trust, confidence, and credibility with business owners and staff
• Demonstrated competency in communication, training, presentation, research investigation, analysis, negotiation, organizational and administration
• Demonstrated success working directly with customers to implement new products, achieving high customer satisfaction and efficient delivery of the software
• Demonstrated ability to work with and teach varying degrees of abilities and experience levels using technology, software tools, and hands-on training methods to address adult learning styles
• Knowledge of computer-based training software, word processing, presentation tools, and web-based training and tracking tools
• Ability to deliver effective, clear and professional presentations, both virtually and in person
• Ability to travel up to 75% of the time