(Senior) IT Consultant (m/f/d) Microsoft Cloud D365 (CRM)

(Senior) IT Consultant (m/f/d) Microsoft Cloud D365 (CRM) Location Hanau
Permanent
full-time About Heraeus Making displays foldable? Helping hearts beat with medical innovations? Or breathing new life into precious metals? As a family-owned global technology group we help our customers to always be one step ahead. Whether production, research, sales, or administration-we love being the invisible force behind innovation. We deliver world-class quality in the areas of precious metals, healthcare, semiconductors & electronics, and industrials. As one of the top 10 family-owned companies in Germany, we employ around 15,100 employees in 40 countries. The following challenges await you: Shape the Future of Customer Engagement with AI & Microsoft Cloud. At Heraeus, we are evolving our digital customer landscape beyond traditional CRM. By combining Microsoft Dynamics 365 with emerging AI capabilities (e.g., Copilot, automation, and data-driven insights), we are redefining how we interact with our customers across all channels.
Act as a key contributor within the Heraeus IT team, working closely with business and IT stakeholders to design and evolve customer-facing solutions across Dynamics 365 (Sales, Customer Service, Customer Insights-Journey) and digital channels (e.g., portals).
Identify and shape innovation use cases, especially leveraging AI capabilities (e.g., Microsoft Copilot, predictive analytics, automation) to enhance customer experience and operational efficiency.
Drive end-to-end solution development, from requirements engineering to implementation, testing, and deployment, in close collaboration with IT leads and cross-functional teams.
Take ownership of the cloud-based D365 platform administration in an integrated environment, ensuring stability, scalability, and continuous improvement.
Proactively monitor system performance and adoption, using KPIs to continuously optimize processes and unlock business value. Your profile: Ideal for professionals with ~5...