Senior IT Consultant – Microsoft Cloud D365, CRM

Overview

Shape the Future of Customer Engagement with AI and Microsoft Cloud. Act as a key contributor within the Heraeus IT team, working closely with business and IT stakeholders to design and evolve customer-facing solutions across Dynamics 365 (Sales, Customer Service, Customer insights-journey) and digital channels (e.g., portals). Identify and shape innovation use cases, especially leveraging AI capabilities (e.g., Microsoft Copilot, predictive analytics, automation) to enhance customer experience and operational efficiency. Drive end-to-end solution development, from requirements engineering to implementation, testing, and deployment, in close collaboration with IT leads and cross-functional teams. Take ownership of the cloud-based D365 platform administration in an integrated environment, ensuring stability, scalability, and continuous improvement. Proactively monitor system performance and adoption, using KPIs to continuously optimize processes and unlock business value.

Responsibilities

• Shape the future of customer engagement with AI and Microsoft Cloud, contributing within the Heraeus IT team.
• Collaborate with business and IT stakeholders to design and evolve customer-facing solutions across Dynamics 365 (Sales, Customer Service, Customer insights-journey) and digital channels (e.g., portals).
• Identify and shape innovation use cases leveraging AI capabilities (e.g., Copilot, predictive analytics, automation) to enhance customer experience and operational efficiency.
• Drive end-to-end solution development—from requirements engineering to implementation, testing, and deployment—in collaboration with IT leads and cross-functional teams.
• Own cloud-based D365 platform administration in an integrated environment, ensuring stability, scalability, and continuous improvement.
• Proactively monitor system performance and adoption, using KPIs to optimize processes and unlock business value.

Requirements

• Approximately 5 years of Microsoft Dynamics 365 (CRM) experience in a functional or technical consulting/admin role, aiming for solution ownership and innovation leadership.
• Strong understanding of customer processes (sales, service, marketing).
• Experience with system integration and cross-module environments.
• Interest and curiosity in AI, automation, and emerging Microsoft technologies (e.g., Copilot, Power Platform).
• Analytical mindset with the ability to translate business needs into scalable solutions.
• Strong communication skills and a collaborative working style.

Hard Skills

• Dynamics 365 (CRM)
• Requirements Engineering
• Predictive Analytics
• Automation
• Cloud-Based Solutions
• KPI Monitoring
• Cross-Module Environments
• Solution Development
• Testing
• Deployment

Soft Skills

• Strong Communication Skills
• Collaborative Working Style