Senior IT Consultant Microsoft Cloud D365

About Heraeus

Heraeus is a family‑owned global technology group that delivers world‑class quality in precious metals, healthcare, semiconductors & electronics, and industrials. As one of the top 10 family‑owned companies in Germany, the company employs around 15,100 people in 40 countries. We help our customers stay a step ahead by supporting production, research, sales, and administration.

Challenges – Future of Customer Engagement with AI & Microsoft Cloud

• Act as a key contributor within the IT team, working closely with business and IT stakeholders to design and evolve customer‑facing solutions across Dynamics365 (Sales, Customer Service, CustomerInsights‑Journey) and digital channels (e.g., portals).
• Identify and shape innovation use cases, especially leveraging AI capabilities (Copilot, predictive analytics, automation) to enhance customer experience and operational efficiency.
• Drive end‑to‑end solution development from requirements engineering to implementation, testing, and deployment in close collaboration with IT leads and cross‑functional teams.
• Take ownership of the cloud‑based D365 platform administration in an integrated environment, ensuring stability, scalability, and continuous improvement.
• Proactively monitor system performance and adoption, using KPIs to continuously optimize processes and unlock business value.

Profile

• ~5years of MicrosoftDynamics365 (CRM) experience in a functional or technical consulting/admin role.
• Strong understanding of customer processes (sales, service, marketing).
• Experience with system integration and cross‑module environments.
• Interest and curiosity in AI, automation, and emerging Microsoft technologies (Copilot, PowerPlatform).
• Analytical mindset with the ability to translate business needs into scalable solutions.
• Strong communication skills and a collaborative working style.

What We Offer

• Attractive compensation – strong base salary in line with the collective agreement for the chemical industry, annual one‑time payments (vacation bonus, Christmas bonus, future bonus).
• Time off for retirement and extension of statutory nursing care insurance to include supplementary nursing care insurance.
• Additional financial benefits – promotion of private pension plans, life‑phase account for paid time off (e.g., sabbatical, earlier retirement), subsidy for local public transport, discounts in many online stores.
• Regulated working hours – 37.5hours per week, time off for overtime, retirement leave, 30days annual leave, special leave for special occasions.
• Health & well‑being – company medical service with comprehensive preventive medical check‑ups, sports offers, social counseling, and an in‑house employee canteen with freshly prepared meals every day.

Salary: EUR55000–70000 per year.