Senior IT Service Delivery Manager

Key Responsibilities

• Manage and coordinate offshore development teams in India, including architecture, development, quality assurance, and deployment teams
• Establish and maintain strong governance frameworks, risk management protocols, and quality assurance standards
• Bridge communication between Germany-based client stakeholders and India-based delivery teams across multiple time zones
• Manage the Germany based IT delivery team
• Track program progress against defined KPIs, identify risks, and implement mitigation strategies
• Lead cross-functional teams including architects, developers, QA, and delivery managers
• Present program status, forecasts, and recommendations to senior leadership and clients

Customer Relationship Management

• Build trusted relationships with customer leadership and key stakeholders
• Act as the primary escalation point for critical service issues and major incidents
• Conduct Monthly Service Reviews (MSRs), Quarterly Business Reviews (QBRs), and executive governance meetings
• Improve customer satisfaction through proactive engagement and value-driven service delivery

Required Experience And Qualifications

• Minimum 12-15 years of IT program management experience in a global delivery environment
• Proven background working at leading IT services firms
• Familiarity with AI Native frameworks and ways of working
• Extensive experience managing programs with delivery components based in India or other offshore locations
• Proven expertise in managing delivery teams across diverse work streams including product development, enhancements of legacy products, and production support
• Strong track record of managing large-scale, complex IT programs with multiple workstreams and
• cross-functional dependencies
• Proficiency in program management frameworks
• Demonstrated ability to manage stakeholder expectations and maintain client relationships
• Fluency in English and German; German proficiency is essential for this role
• Experience working in a matrixed organization with global teams

Preferred Experience

• Background in automotive industry programs or automotive OEM/Tier-1 supplier engagements
• Experience with digital transformation and modernization initiatives
• Knowledge of automotive software development processes, compliance, and quality standards
• Experience with infrastructure, platform, or applications modernization programs