Senior IT Support & Service Desk Administrator (Tier 1/2)

Job Title: Senior IT Support & Service Desk Administrator (Tier 1/2)

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI

Employee Type: Regular-Long Term Assignment

Percentage of Travel Required: Up to 10%

Type of Travel: Local

Responsibilities

• Provide Tier 1 and Tier 2 support for desktop systems, laptops, peripherals, VoIP devices, and end‑user applications.
• Diagnose, troubleshoot, and resolve hardware, software, operating system, and network connectivity issues.
• Administer user accounts and access controls using Active Directory and related identity‑management tools.
• Perform incident intake, triage, documentation, escalation, and resolution using approved service‑desk tools.
• Ensure incidents, requests, and changes are handled in accordance with ITIL processes and SLAs.
• Apply operating system updates, security patches, and baseline software configurations.
• Support enterprise infrastructure components including servers, storage, and network‑connected devices.
• Maintain accurate system, configuration, and asset documentation.
• Communicate clearly with users, management, and technical teams regarding issue status and resolution.
• Participate in shift work, including nights, weekends, and 24x7 operational coverage as needed.

Required Qualifications

• CompTIA Security+ (CE) – required (IAT Level II or higher).
• Microsoft certifications (e.g., MCSA, MD‑100/101/102).
• TS/SCI security clearance.
• Ability to obtain TESA status.
• Either BA/BS + 3 years recent specialized experience, or AA/AS + 5 years recent specialized experience, or a major certification + 7 years recent specialized experience, or 11 years of recent specialized experience.

Desired Qualifications

• ITIL v3 – Foundation.
• CompTIA A+ / Network+.
• Automation using Microsoft PowerShell, VBScript, or batch files.
• Adaptability to changing circumstances and operational needs.
• Understanding of Department of Defense military standards.

Pay Range

$47,900 – 95,600 USD

Benefits

We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families, including healthcare, wellness, financial, retirement, family support, continuing education and time‑off benefits.

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.