Senior Key Account Manager (f/m/d)

bunch is building the backbone of private markets. We are enabling next-gen fund operations with one integrated system that combines secure data infrastructure, AI-powered workflows and expert fund services. If you value ownership, growth through real responsibility, and working with a thoughtful, ambitious team, this role might be for you.

To expand our core team, we are seeking a passionate and driven Key Account Manager who wants to play a pivotal role in scaling our business and transforming private markets. You will work closely with the Customer Success Team and will report directly to our Head of Customer Success.

Your role

Customer experience is central to our mission. As we scale into new markets and expand our product capabilities, we need a dedicated partner for our fund managers and investors—someone who elevates every interaction and turns exceptional service into measurable growth.

In this role, you will shape how our customers experience bunch, strengthen long-term relationships, and directly influence retention, expansion, and market reputation.

Top responsibilities

• Serve as the strategic point of contact for fund managers, ensuring a seamless, high-quality experience across all touchpoints.
• Lead the end-to-end post-sales lifecycle—from onboarding through growth and upsell—collaborating with multiple departments including Operations, Product, Sales, Legal, and Finance.
• Build deep, trust-based relationships with customers and translate their needs into clear insights that drive product and operational improvements.
• Own and optimise key customer metrics, including NPS, retention, NRR, and escalation management.
• Collaborate closely with the Head of Customer Success to refine and scale our Customer Success strategy as the company grows.

About you

• 3+ years of professional experience, including 1–3 years in enterprise Account Management or Customer Success.
• Ability to manage complex, high-value customer relationships and confidently engage with senior stakeholders.
• Strong analytical and communication skills, with the ability to simplify complex topics and tailor your approach to diverse audiences.
• Proven track record of operating effectively in fast-moving, high-growth environments and adapting quickly to changing priorities.
• Proficiency in English; German is a strong advantage.

Workplace & Benefits

• Take part in a network of people passionate about investment and work closely with the most interesting players in the private market.
• Benefit from working with a diverse mix of talents, unrivalled energy, and team spirit within a culture of drive and ownership
• Flexible hours and a hybrid office setup (3 days/week in office)
• 4 remote calendar weeks/year
• 28 days of vacation, 2 company days, plus local public holidays
• A competitive compensation package
• A great tech and work setup with everything you need

At bunch, we are committed to an inclusive environment where diversity is valued and celebrated. We provide equal opportunities to all qualified applicants.

We process personal data in line with applicable laws (including GDPR). See our Privacy Policy for details on your rights and how to reach us.