Senior Knowledge & Enablement Specialist

About The Role

We’re looking for a senior, high‑craft Knowledge & Enablement Specialist to help build and maintain the Synthesia Academy, our hub for deeper customer learning.

What You’ll Do

Lead execution for an Academy area

Own the day‑to‑day delivery and upkeep of an Academy path, track, or learning area within the broader structure set by the team. Publish accurately, maintain quality, keep content current, and ensure the learner experience works end to end.

Contribute to intake and learning design

Support intake, discovery, and content planning by capturing signals, constraints, and learner needs clearly. Contribute to design docs, storyboards, modality choices, and learner‑flow thinking as part of a collaborative team model.

Improve learner flow

Spot friction in naming, placement, sequencing, navigation, and cross‑linking, then implement improvements within agreed direction. Flag bigger taxonomy or structural issues early and bring clear recommendations that help the wider team make stronger decisions.

Run evidence‑led iteration loops

Track learner feedback and performance patterns, and use them to improve your area over time. Feed those insights back into team decisions so Academy experiences continue to get clearer, more useful, and easier to navigate.

Raise the bar on craft and execution

Create consistently strong content and multimedia, introduce reusable patterns where helpful, and strengthen QA, maintenance, and publishing discipline across your stream of work.

Collaborate across teams

Work closely with Revenue Enablement, Product, Customer Success, Support, SMEs, and the wider Knowledge & Enablement team to keep work aligned, reduce surprises, and communicate changes clearly.

Who You Are

You’re a senior builder who works well in a collaborative environment. You’re comfortable owning meaningful scope, but you also know how to work within shared direction and contribute to something bigger than your own lane.

You bring strong execution, sound judgment, and a clear sense of where you add value: turning strategy into high‑quality learning experiences, improving what already exists, and surfacing better options without creating ownership confusion.

Why Join Synthesia

Help customers go deeper

The Academy is where customers build deeper confidence and capability. This role helps make that learning experience clearer, stronger, and more effective over time.

Own meaningful scope in a highly collaborative team

You’ll have real responsibility for an Academy area while working within a growing high‑trust team that cares deeply about learning quality, clarity, and customer impact.

Shape How Strategy Comes To Life

This role is ideal for someone who wants to do excellent hands‑on work while also influencing how learning is executed, improved, and scaled in practice.

Grow through complexity, craft, and collaboration

You’ll work across product changes, customer needs, and evolving learning priorities with the chance to build strong judgment, broaden your scope, and raise the bar on how the Academy works.