Senior Manager - Change Management

About Us

At Kuoni Tumlare, we design and deliver exceptional travel experiences through a comprehensive portfolio of destination management solutions. With over 100 years of experience, we serve a global network of partners by offering series tours, educational trips, MICE events, and more. For a new platform that will replace our 4 legacy enterprise systems we are looking for Business Analysts to join our Agile teams.

The Job

We are seeking a Senior Manager – Change Management to lead and drive change initiatives supporting the implementation of a new enterprise system across our global travel organization. This role will be responsible for designing and executing end‑to‑end change strategies that ensure successful adoption, minimal disruption, and sustained business impact. The role requires close collaboration with business leaders, project teams, regional stakeholders, and functional experts to embed change effectively across diverse markets and cultures. A key aspect of this role is leveraging AI tools and insights to accelerate change adoption, enhance engagement, and improve decision‑making. This role is a 2‑year contract, possibly extending to 3‑years.

Key Responsibilities

Change Strategy & Planning

• Develop and execute a comprehensive change management strategy aligned with project goals and business priorities
• Define success metrics, adoption KPIs, and change governance frameworks
• Integrate change plans with project timelines and implementation milestones

Stakeholder Management

• Conduct stakeholder analysis to identify impacted groups, influence levels, and engagement strategies
• Build strong relationships with senior leaders, regional teams, and functional stakeholders
• Coach leaders to effectively sponsor and role‑model change

Change Impact & Readiness

• Assess change impacts across processes, roles, systems, and behaviors
• Conduct organizational readiness assessments and define mitigation actions
• Identify resistance points and design targeted interventions

Communication & Engagement

• Design and deliver a structured communication strategy across global audiences
• Develop compelling messaging tailored to different stakeholder groups
• Partner with Global Head – Corporate Communications, Kuoni Tumlare to ensure consistency and reach

Training & Capability Building

• Define training strategy, curriculum, and learning journeys aligned to system implementation
• Coordinate with Head of Training DMC Europe, SMEs, and regional leads to deliver training programs
• Ensure training effectiveness through feedback loops and adoption metrics

Adoption & Sustainment

• Monitor adoption through data insights, user feedback, and performance metrics
• Design reinforcement mechanisms including nudges, leadership engagement, and recognition
• Ensure sustained behavioral change post‑implementation

AI‑Enabled Change Acceleration

• Advise on and deploy AI tools to enhance change activities (e.g., personalized communications, chatbots for user support, sentiment analysis, learning recommendations)
• Use AI‑driven insights to track engagement, predict resistance, and tailor interventions
• Partner with digital/IT teams to integrate AI capabilities into the change ecosystem

Key Requirements

• English – fluent (written & spoken)
• 15+ years of experience in change management, organizational development, or transformation roles
• Proven experience leading large‑scale system implementations (preferably in global or matrixed environments)
• Strong expertise in change methodologies (e.g., Prosci, Kotter, ADKAR)
• Demonstrated ability to manage stakeholders across cultures and geographies
• Experience designing and delivering communication and training strategies at scale
• Familiarity with AI tools and digital platforms that support change and learning
• Excellent facilitation, storytelling, and influencing skills

Preferred Qualifications

• Experience in the travel, hospitality, or service industry
• Certification in change management methodologies
• Exposure to AI‑enabled transformation initiatives
• Ability to work in fast‑paced, ambiguous environments

What We Offer

• Global Brand: Opportunity to work in an international environment
• Stability: 100 Years at the top of our field and still pushing into new territory
• Progression: We reward high performers and look to promote key talent internally
• Learning and Development opportunities for growth and Upskilling
• A Supportive Management Culture and autonomous working environment
• Company Wide Bonus Scheme
• Dedicated Employee Engagement Activities
• Flexible & Hybrid Working
• Annual Awards and Recognition for high Performers
• Friendly and Collaborative work environment