Senior Manager, Customer Marketing Management (Fully Remote)

• Own the storytelling pipeline for EMEA accounts, managing resources and ensuring positive customer experience.
• Serve as the regional point of contact for account teams, field marketing, and key stakeholders.
• Informally mentor IC2-IC4s on craft, including interviews, narratives, and approvals.

Qualifications:

• 8+ years in customer marketing or advocacy within enterprise software or SaaS.
• Portfolio demonstrating range and quality in customer stories.
• Deep experience managing enterprise customer relationships through multi-story, multi-format programs.

Additional Information:

• Work personas include flexible, remote, or required in office, assigned based on role and location.
• Equal opportunity employer with accommodations for candidates with disabilities.
• May require export control approval for positions involving controlled technology.

ServiceNow

ServiceNow is the AI control tower for business reinvention, providing an AI platform that brings together any AI, data, and workflow. The company serves 85% of the Fortune 500 and fosters an AI-native culture where technology and talent are unstoppable together.