Senior Manager, Digital Customer Data Products – Product Manager

Responsibilities

• Lead the Customer Data Product strategy, including CDP, MDM, and 360-customer data capabilities across HVAC partners
• Establish a single source of truth for customer, distributor, dealer, and service data
• Own the data product roadmap, prioritization, and delivery aligned to business value, digital ecosystem strategy, and revenue growth opportunities
• Define clear data product use cases including personalization, segmentation, case optimization, forecasting, and AI-powered recommendations
• Partner with Digital, Customer Service, Commercial, Marketing, Sales, and Operations leadership to align data products to business outcomes
• Serve as the primary bridge between business stakeholders and digital/data teams
• Influence and align leadership on data governance, investment priorities, and platform decisions
• Enable AI-powered use cases leveraging customer data, including predictive service insights and next-best action recommendations

Requirements

• Bachelor’s degree
• 5 + years in digital, data, and/or digital product leadership roles
• 5+ years leading enterprise data initiatives, CDP/MDM programs, and/or data product teams
• Deep experience with Customer Data Platforms (CDP), MDM, or enterprise data product development
• Strong understanding of customer data models, identity resolution, and data integration patterns
• Experience with Salesforce, SAP, and enterprise data ecosystems
• Familiarity with AI/ML use cases, data-driven personalization, and analytics platforms
• Proven experience leading data product strategy and execution at scale
• Strong background in Agile product management, roadmap planning, and backlog prioritization
• Ability to connect data strategy to tangible business outcomes (growth, efficiency, CX)
• Executive-level communication skills with the ability to drive alignment across senior stakeholders
• Must have unrestricted authorization to work in the USA. No visa sponsoring available.