Senior Manager, Digital Platforms, Content Production

Responsibilities

• Administer and support HRS digital content platforms, including Heart Rhythm One and related digital education dissemination channels.
• Serve as the primary operational lead for learning management (LMS) production activities including course creation, configuration, testing, publishing, updates, and maintenance of educational offerings.
• Coordinate the end-to-end production and publication lifecycle for webinars, podcasts, videos, educational programs, digital libraries, and other content assets.
• Coordinate recording sessions with faculty, moderators, and subject matter experts.
• Serve as the primary point of contact for Salesforce and LMS‑related customer inquiries.
• Manage educational content assets throughout their lifecycle.
• Manage content publishing workflows, metadata standards, tagging structures, and content governance processes.
• Collaborate with Education, Marketing & Communications, Membership, Meetings, and other departments.
• Coordinate digital content platform enhancements, testing activities, issue resolution, and release management activities.
• Monitor and report on platform usage, engagement metrics, content performance, and user adoption trends.

Requirements

• Bachelor’s Degree in Communications, Digital Media, Information Technology, Business Administration, Education, Marketing, or a related field preferred.
• Five or more years of experience managing digital platforms, content operations, online learning programs, community platforms, or related digital experiences.
• Experience coordinating content production workflows and publishing processes across multiple digital channels.
• Demonstrated success managing cross‑functional projects involving multiple stakeholders and vendors.
• Experience working within a professional society, association, healthcare, medical education, or nonprofit environment preferred.
• Experience supporting online communities, learning management systems, digital content libraries, or subscription‑based digital products preferred.
• Understanding of digital product administration, content management, community platforms, and learning technologies.
• Strong organizational skills with the ability to manage multiple concurrent initiatives, deadlines, and stakeholders.
• Excellent written and verbal communication skills with the ability to work effectively across departments.
• Commitment to delivering exceptional digital experiences that support member engagement and organizational objectives.
• Ability to interpret engagement data, usage metrics, and platform performance information to inform decisions.
• Ability to identify operational challenges and implement practical, scalable solutions.
• Comfortable working within a rapidly evolving digital environment and managing shifting priorities.
• Ability to build productive working relationships and achieve results through coordination and partnership.

Core Competencies

Demonstrates expertise in managing digital content platforms and learning management systems, with a strong focus on content production workflows and cross‑functional project coordination. Proven ability to analyze engagement metrics and implement solutions that enhance user experience and support organizational goals.