(Senior) Manager, Fintech Fraud Operations

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in around 65 countries worldwide powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.

Job Description

We are on the lookout for a Manager, Fraud Operations, to join the Global Fraud Operations Team at Central Fintech on our journey to always deliver amazing experiences. Be part of a diverse and highly effective team that is responsible for evaluating transactions globally, amounting to billions of Euros.

Be part of building the financial backbone of Delivery Hero. You’ll develop products that empower millions of customers and merchants, from seamless payments to innovative financial solutions like wallets and credit. Your work will support our path to profitability by creating financial flexibility for users and enabling smooth transactions across our markets.

Lead and manage the operational fraud prevention team.

Identify operational risks across customers, riders, and vendors by detecting fraudulent behavior within the ecosystem and developing comprehensive mitigation plans.

Maintain clear and effective communication with Regional teams to identify new fraud cases, drive solutions, and monitor/report results.

Define value‑oriented priorities with Delivery Hero fraud operation entities and Product, Data, and Technology teams to establish a clear roadmap for capability development and required Machine Learning models.

Act as a subject matter expert to ensure fraud prevention knowledge is spread throughout the entire company.

Build and monitor main fraud KPIs to track the health and success of prevention initiatives.

Conduct qualitative risk analyses to proactively identify potential fraud attempts in new products or features launched on the platforms.

Qualifications

What you need to be successful

• An educational degree in Economics (or similar with a statistical background), Mathematics, Statistics, Industrial Engineering, or a related field.
• Proficiency with SQL or other data analysis and exploration tools.
• At least 3 years of experience in fraud prevention; experience within e-commerce companies is preferred.
• Proven skills in training and mentoring analysts to foster growth and technical excellence.
• Strong interpersonal skills with the ability to interact effectively with both technical teams (Data/Tech) and operational teams responsible for implementing processes.

Additional Information

Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.

• Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week.
• We offer 27 days holiday with an extra day on 2nd and 3rd year of service.
• We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support and access to the Udemy Business platform to explore a variety of online courses.
• Get moving and release those wonderful, mind‑boosting endorphins: Health Checkups, Meditation, Gym & Bicycle Subsidy.
• Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank, Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan.
• The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Corporate Discounts. Courses.

Ready to join our team? If you’re excited to grow, collaborate and be part of the world’s leading delivery platform, we’d love to hear from you. Apply today!

Equal Opportunity

We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you.

We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just let us know with an email to our Inclusion Officer at (email protected).

Severely disabled applicants with equal qualifications will be given preferential consideration.

You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.