Senior Manager Innovation Engagement (d/f/m) - CSI Innovation Center

Senior Manager Innovation Engagement (d/f/m) – CSI Innovation Center – German and English speaking

You combine deep logistics expertise with a passion for customer engagement and innovation. At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent the world over. We provide challenge and opportunity for personal and professional development and recognise the difference you bring to our business.

• CSI Sector / Function: Innovation Centers
• Contract Type: Permanent
• Employment Type: Full-time
• Location: Troisdorf, DHL Innovation Center
• Recruiting Contact: CSI Recruiting Team –
• Application deadline: 27 July 2026

DHL’s Customer Solutions & Innovations (CSI) is a global dedicated organisation that simplifies the DHL customer experience by providing a single customer interface and developing innovative industry‑tailored solutions for DHL’s largest global customers.

You will be based at the flagship DHL Innovation Center that serves as a strategic engagement platform for top clients, translating DHL’s thought leadership and innovations into tailored, high‑impact experiences that inspire new thinking, connect experts, and co‑create future‑ready logistics solutions that drive long‑term business growth.

What’s your role

• Customer Engagement Delivery & Facilitation
  • Personally deliver the region’s highest‑impact engagements and set the quality bar
  • Qualify, prepare and facilitate high‑impact tours, workshops and deep dives (in‑person, virtual & hybrid), customising content and securing relevant expert speakers
  • Apply innovative moderation and facilitation techniques to maximise workshop outcomes and customer satisfaction
• Customer Journey, Pipeline & Business Value
  • Turn engagements into measurable value across the customer journey
  • Coordinate closely with account managers to build robust engagement pipelines and strategic workshop agendas
  • Deliver the end‑to‑end customer journey and experience quality along the pillars Discover, Inspire, Connect, Create
  • Oversee structured follow‑up and tracking of insights and actions from engagements, ensuring accountability and tangible business impact
  • Drive long‑term engagement initiatives with clear performance metrics and data‑driven continuous improvement
• Methods, Formats & Content
  • Lead the development and continuous improvement of engagement methods and formats through regular review and benchmarking against industry standards
  • Strategically assess and expand the portfolio of engagement formats and support new roll‑outs and regional outreach programmes
  • Lead the creation and refinement of exhibit experiences and showroom content, ensuring practical applicability and easy customisation
  • Keep showrooms fresh and relevant; drive content relevance jointly with the Innovation Trend Research team
• Network, Events & Cross‑Functional Collaboration
  • Connect customers to the right experts and partners by matching the right people to each engagement
  • Develop and maintain networks of external moderators, internal DHL subject‑matter experts and industry partners
  • Contribute content and expertise to Innovation Center events of all sizes and support event delivery hands‑on
  • Collaborate cross‑functionally with CSI, Business Units and In‑House Consulting to ensure alignment, relevance and sustainable impact
• Capability Building, Communications & Reporting
  • Mentor and upskill Innovation Engagement Managers; share Best Demonstrated Practice and build scorecards that lift results
  • Develop internal and external communication plans and quarterly reporting, clearly articulating business impact
  • Champion a collaborative "one team" culture across engagement and adjacent functions
• Projects & Initiatives
  • Lead cross‑centre and strategic initiatives PMO‑style (e.g., NOVA roll‑out, new LTR programmes)
  • Coordinate teams and timelines across the global network
  • Drive new engagement‑format roll‑outs and country outreach programmes
  • Report progress and outcomes to steering committees
  • Collaborate with Customer Experience, Global Operations and other functions on cross‑functional improvement projects

What We’re Looking For

• Extensive industry experience (8+ years) across sales, operations, marketing or sales support within logistics or supply chain
• Proven track record of engaging senior executives through tailored briefings, interactive workshops and strategic dialogue that delivers real business impact
• Strong project leadership skills, with the ability to manage complex, multi‑stakeholder initiatives and translate ideas into measurable outcomes
• Proactive, entrepreneurial mindset with high ownership, accountability and drive to make things happen
• Skilled facilitator of impactful conversations, inspiring diverse audiences and building trust across cultures and regions
• Excellent communication, negotiation and problem‑solving capabilities, with a natural ability to connect people, ideas and opportunities
• Comfortable navigating global environments, backed by strong intercultural awareness
• Leverage innovation methodologies and industry insights to challenge the status quo and create forward‑looking solutions
• Craft compelling, professional deliverables using advanced PowerPoint, Excel and Outlook skills
• Master’s degree in Supply Chain, Business, Marketing, Sales or Communications (preferred)
• Fully business fluent in English and German (essential); additional languages are a plus

What’s in it for you

• Own and shape the future of logistics by working directly with top‑tier global customers to co‑create innovative, forward‑looking solutions with real business impact
• Operate at the executive level, leading strategic conversations, high‑visibility engagements and large‑scale events across an international network
• Drive measurable business value, turning customer interactions into tangible growth opportunities and long‑term partnerships
• Expand your global influence and network, collaborating with senior leaders, industry experts, startups and cross‑functional DHL teams
• Grow as a leader and innovator, mentoring others and continuously evolving cutting‑edge formats and experiences

In this role, you won’t just engage customers – you’ll inspire them, co‑create with them and turn innovation into tangible business value.

As an equal opportunity employer, we welcome applications from everyone. We evaluate qualified applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other protected characteristic.

CONNECTING PEOPLE. IMPROVING LIVES.