Senior Manager, IT Infrastructure & Operations

Responsibilities

• This role works with a wide range of technologies and vendors, with a primary focus on supporting Staples warehouse and annex facilities across the Eastern U.S.
• Managing a team of 16 remote associates across the region and supporting up to 60 remote locations.
• Resource management, planning and facilitation, technical leadership, end‑of‑life strategy and technology refresh execution, and management of infrastructure design and development.
• Providing world‑class customer support to the Staples enterprise.
• Ensuring the team creates and maintains clear, accurate documentation for the IT Project Management Office and remote facilities.
• Participating in the manager on‑call support rotation, maintaining a 15‑minute callback time for all paged issues, and providing after‑hours support and system recovery as needed.
• Following the published Change Management policy and ensuring each change request is well documented, change‑specific, and properly approved.
• Collaborating across business units and IT/IS functions, including Platform Engineering, Communications Engineering, Security, the Project Management Office (PMO), Sales, Distribution, Fulfillment, and Transportation Operations.
• Maintaining strong working relationships with vendors and contractors, with experience supporting administrative and budget processes.

Qualifications

• Minimum of 10 years of management experience working in the information systems field.
• Proven track record at successfully applying generally accepted best practices for network systems engineering.
• Demonstrated ability to reduce production outages and meet customer expectations for service availability.
• Enthusiastic, outgoing team player who wants a career in IT. Aptitude to quickly learn Staples business systems and practices.
• Passionate about providing world‑class technical and customer support.
• Experience in supporting Distribution and Supply Chain/Warehousing infrastructure environments.
• BS or BA degree in computer science, business administration or related field or equivalent experience.

Core Competencies

Demonstrates extensive management experience in information systems, with a focus on resource management, technical leadership, and customer support. Proven ability to collaborate across business units and maintain strong vendor relationships while ensuring adherence to best practices in network systems engineering.