Senior Manager, Operations Compliance

Stellenbeschreibung:

Who Are We

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You’ll find belonging, purpose, and a team that welcomes you as you grow.

Job Summary

The Senior Manager, Global Operations Compliance holds global ownership of the Quality, Security, and Business Continuity compliance posture across Equinix's Data Center portfolio. The role carries a dual mandate: as a technical subject‑matter expert, the candidate designs, defends, and continually improves controls across all in‑scope frameworks, representing Equinix directly to certification bodies, auditors, regulators, and stakeholders; as a people leader, the candidate manages a globally distributed team of Compliance professionals, delivering a single, consistent global program while accounting for regional regulatory and operational variances.

Responsibilities

Team Leadership & Management
- Lead, recruit, retain, and develop a team of Compliance professionals distributed across APAC, EMEA, and AMER regions.
- Define and drive strategy through strong tactical decision making and collaboration to ensure alignment with overall Global Operations strategy.
- Establish and maintain an operating rhythm—regular one‑to‑ones, team meetings, and calibration sessions—for a geographically distributed team across multiple time zones.
- Partner with in‑country and regional compliance leads to translate global standards into locally executable programs, exercising judgment where global consistency is required and where regional adaptation is warranted.
- Own performance management, career development, and succession planning for direct reports; assess and address capability gaps by region.
- Set and represent team priorities, results, and resourcing requirements to Global Operations Compliance leadership through regular business reviews and executive reporting.
Technical Subject Matter Expertise
- Serve as the authoritative internal subject‑matter expert for Quality, Security and Business Continuity compliance (including ISO 9001, ISO 27001, ISO 22301, PCI DSS, SOC 1 / SOC 2, HDS, HIPAA & NIST 800‑53).
- Partner with Legal and internal teams to manage applicable regulatory requirements for Data Center operations, ensuring adherence and compliance.
- Monitor evolving standard requirements, including framework version transitions and new control requirements, and translate them into operational controls.
- Collaborate with relevant internal functions on control design for new initiatives or changes to management systems.
- Own management review content and drive continual improvement of the management systems in scope.
Audit & Certification Program Management
- Own global/regional internal and external audit programs across all applicable in‑scope standards and regions.
- Collaborate with peer team leads to shape and drive the defined internal audit strategy for Global Operations.
- Conduct internal audits as necessary to stay aligned with Data Center operations controls and fulfil technical SME role.
- Act as primary liaison with external and internal stakeholders to manage findings from identification through corrective and preventive action closure.
- Adjudicate audit finding severity and classification decisions where required, including escalation requests; provide guidance to teams on appropriate finding response.
- Oversee certifications rollout, including new certification requests, scope expansion, and sustenance as the Data Center portfolio grows.
- Manage third‑party audit vendor relationships, scoping, and contracts.
Program Metrics, Budget & Reporting
- Track and report on relevant key performance indicators that measure sustained compliance health.
- Own quarterly reporting to global/regional operations leadership, including quarterly/annual business review content, executive materials, and forward‑look planning.
- Forecast and manage the global compliance program budget for the in‑scope area.
Risk, Escalation & Cross‑Functional Advisory
- Act as the primary escalation point for compliance issues and requests, including customer audits, new customer RFIs/RFPs, and internal stakeholder queries.
- Provide guidance to first‑line compliance teams on applicable subject areas, management review practices, and control implementation.
- Partner with relevant internal stakeholders and functional leads to provide support on compliance matters, including customer and regulatory inquiries.
Training & Capability Development
- Define the training strategy and curriculum for all in‑scope standards.
- Monitor training completion and effectiveness across internal teams and external stakeholders.
- Assess, evaluate and drive upskilling of direct reports for development and growth, fostering a high‑performance mindset within the team.

Qualifications

Proven years of experience in compliance, quality management, information security, or business continuity, including demonstrated people‑management experience.
Experience working across different cultures and regulatory environments.
Current, in‑depth working knowledge of ISO 27001 and ISO 22301, with preferably additional exposure to ISO 9001, PCI DSS, and/or SOC 1 / SOC 2, and the ability to engage credibly with both external auditors and internal stakeholders.
Strong leadership skills, preferably global or regional.
Lead Auditor or Lead Implementer certification in at least one relevant standard (e.g., ISO 27001 Lead Auditor, CISA).

Pay Range

United States – Tampa (TAO): $136,000 – $204,000 USD per year
Poland – Warsaw (WAO): 257,000 – 425,000 PLN per year
Canada – Toronto (TRO): 131,000 – 181,000 CAD per year

Benefits

Health, life, disability, and voluntary insurance plans for employees and eligible family members.
Retirement planning contributions from Equinix and employees.
Paid Time Off (PTO) and paid holidays, with accrued amounts added each pay period.
Private medical insurance and pension schemes in applicable regions.
Additional benefits and perks, such as flex wallets, multi‑sport cards, lunch passes, and statutory allowances as required by local market practices.

Equal Employment Opportunity

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing the required form. Equinix is an Equal Employment Opportunity and, in the U.S., an affirmative‑action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.