Senior Manager, PMO

Stellenbeschreibung:

Lead the PMO function supporting hearing aid retail growth, operational execution, and enterprise transformation initiatives
Build, lead, and develop a high-performing team of project managers
Establish and improve PMO standards, project governance, delivery frameworks, tools, templates, and operating rhythms
Lead portfolio governance, including project intake, prioritization, sequencing, approval frameworks, portfolio reviews, and executive-level reporting
Translate strategic priorities into project plans, milestones, resource needs, risk plans, and measurable success metrics
Oversee high-impact initiatives across Retail Operations, Managed Care, Marketing, Contact Center, Finance, Training, HR, IT, and other functions
Ensure business ownership of technology-enabled and system-related projects, including requirements, process design, change readiness, testing, training, adoption, and operational outcomes
Liaise between business teams and IT
Monitor project performance, risks, dependencies, budgets, timelines, decisions, and issue resolution
Develop executive dashboards, status reporting, KPIs, and portfolio analytics
Lead resource planning and capacity discussions
Support change management planning, stakeholder communication, training coordination, and adoption tracking
Drive continuous improvement in project delivery capabilities, PMO maturity, governance discipline, and cross-functional execution
Coach project managers and business stakeholders on project management best practices, business case development, risk management, and execution discipline
Perform other duties as assigned

Requirements

Bachelor's degree in Business, Operations, Healthcare Administration, Management, Information Systems, Project Management, or a related field
8+ years of progressive experience in project management, program management, business transformation, retail operations, or related disciplines
3+ years of experience leading project managers, project teams, or cross-functional workstreams
Experience managing complex, cross-functional initiatives in matrixed organizations with both business and technical stakeholders
Experience partnering with IT on system implementations, business requirements, user acceptance testing, change readiness, training, and adoption planning
Experience supporting or improving project governance, project intake, prioritization, status reporting, risk management, and delivery standards
Healthcare, hearing care, retail healthcare, managed care, multi-site operations, or field operations experience preferred
Strong project and program management expertise
Business-first mindset and ability to translate operational needs into practical project plans and system requirements
Ability to partner effectively with IT while keeping system-related initiatives grounded in business objectives, field workflows, and operational outcomes
Excellent stakeholder management, influencing, facilitation, and relationship-building skills
Strong communication skills, including preparation of status updates, decision materials, dashboards, and risk summaries for senior leaders
Ability to lead through ambiguity, manage competing priorities, identify dependencies, and escape decisions appropriately
Strong business acumen connecting project execution to revenue growth, operational performance, clinic productivity, customer experience, and field adoption
Experience with PMO or project management tools such as Smartsheet, Jira, Planview, OnePlan, Microsoft Project, Power BI, or similar platforms preferred
PMP, Prosci, Lean Six Sigma, or related project, program, or change management certification preferred
Continuous improvement mindset focused on accountability, practical execution, measurable outcomes, and scalable ways of working

Core Competencies

Demonstrates strong project and program management expertise with a focus on operational execution and business transformation. Capable of leading cross-functional teams, managing complex initiatives, and ensuring alignment between business objectives and technology solutions.