Senior Manager / Team Lead (m/f/d) Process Excellence - limited to 24 months

As the Team Lead / Senior Manager (m/f/d), you will play a crucial role in leading and managing one of our Process Excellence teams, ensuring the successful execution of our roadmap. Your focus will be on delivering tangible improvements, optimizing end-to-end processes, and driving a culture of continuous improvement.

Responsibilities

• Lead and develop a high-performing Process Excellence team, fostering a delivery-oriented mindset
• Translate strategic priorities into actionable initiatives, setting clear milestones and measurable outcomes
• Deliver process improvements across various dimensions, including cycle time, cost, quality and customer experience
• Implement an agile operating model, ensuring efficient prioritization, decision-making, and benefit tracking
• Identify root causes, redesign processes and scale best practices globally across regions and functions
• Steer performance with data-driven insights, establishing KPIs and governance frameworks
• Apply Lean Six Sigma and Process Mining techniques to detect and quantify process bottlenecks
• Lead cross-functional improvement programs and drive automation initiatives, from business case development to successful implementation

Qualifications

• Proven leadership experience in Business Process Management or Continuous Improvement, with a track record of delivering measurable benefits
• Ability to build and execute strategic roadmaps, converting them into prioritized initiatives
• Strong analytical skills and proficiency in Lean Six Sigma (DMAIC/Kaizen) methodologies
• Understanding of Process Mining and its application in process optimisation, with experience in leveraging technical tools (e.g. RPA, ODM/workflow tools)
• Experience in leading cross-functional transformation projects with senior stakeholders, ideally in shipping, logistics or maritime industries
• Excellent people leadership skills, including talent development and team culture building
• Exceptional communication and stakeholder management abilities in a global context
• Independent and results-oriented work style, with high ownership and resilience

We offer

• Exciting challenges, real responsibility and the opportunity to make your own ideas visible in a wide range of projects
• Individual development through our Hapag-Lloyd LEARNING CAMPUS, international perspectives and mentoring programmes that genuinely advance your career
• Attractive compensation (13 monthly salaries + vacation pay) as well as strong social benefits in a financially stable company
• At least 28 days of vacation, flexible working hours, capital forming benefits and a future oriented pension plan (MYPENSION)
• A modern hybrid work model (3 days office / 2 days remote) and a workplace in a prime downtown location at Ballindamm
• Mobility benefits such as subsidies for public transportation as well as bicycle leasing via JobRad
• Comprehensive health and sports offerings (e.g. yoga, sailing, company doctor) plus EGYM Wellpass
• A company restaurant with freshly prepared meals every day and a coffee bar with a wide selection