Senior Network Operations Center (NOC) Engineer (Fully Remote)

Responsibilities

• Act as the final technical escalation for P1/P2 incidents, run the technical bridge to stabilize service, define targeted workarounds, and deliver complete post-incident remediation plans.
• Lead deep-dive diagnostics across network, server, storage, virtualization, cloud, and/or backup platforms, correlating logs, traces, packet captures, and platform telemetry to isolate root cause with high confidence.

Qualifications

• Extensive hands‑on experience supporting Cisco Unified Contact Center Enterprise (UCCE) environments, including ICM scripting, Cisco Voice Portal (CVP/Call Studio), Finesse, CUIC, ECE, CUSP, SIP, IVR, call routing, and Webex Contact Center.
• Extensive experience supporting Cisco Collaboration technologies, including CUCM, Unity Connection, Expressway, Cisco Voice Gateways, Webex Suite, and related voice infrastructure.

Certifications

• Strongly Preferred: CCNP Collaboration, Cisco Black Belt UCCE Support – Stage 1 & 2

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