Senior Partner Manager (Enterprise)

Requirements

• 8+ years of experience as a Partner Manager, Relationship Manager, Customer Success Manager, or Account Manager at a technology or media company (SaaS preferred)
• Expertise in managing a high-volume portfolio of partners, and meeting/exceeding Net Revenue Retention (NRR) and growth goals
• Experience working with Global System Integrator/System Integrator organizations to build new alliances, introduce technology practices, maintain and scale them
• Demonstrated experience communicating and negotiating with C-suite and senior executive stakeholders within partner accounts and internally
• Outstanding communication. You should be great at holding people’s attention, whether presenting, talking on the phone, or writing a quick blog post
• For this role, we’re prioritizing applicants with deep experience in the North American market and those who are available to work consistently in a North American time zone
• Dynamic Presentation Skills: adept at presenting to individuals and groups, including C-level executives, in person or virtually
• Excellent interpersonal and communication skills to effectively collaborate with internal and external teams
• Ecosystem Familiarity: experienced with Automattic’s brands and vast product suite within the WordPress ecosystem, as well as other key brands and third-party products/solutions that agencies leverage, such as hosts, dev tools, etc
• Ability to grasp and communicate technical concepts effectively to technical and non-technical audiences
• Willingness and ability to travel domestically and internationally to build relationships with partners at events such as flagship WordCamps
• Adaptable to new technologies, industry trends, and changes in the competitive landscape

What the job involves

• Automattic for Agencies, the agency partnerships division of Automattic, is seeking a motivated Senior Partner Manager to join the team
• You’ll manage and develop relationships with our most strategic agency partners, with a significant focus on driving WordPress VIP (WPVIP) revenue
• As a Senior Partner Manager, you will be responsible for maintaining a portfolio of partners and driving VIP product enablement and adoption
• This includes onboarding and strategizing with new strategic agencies, as well as creating and delivering strategic plans that achieve mutual growth for VIP and our partners
• You will use your extensive experience as a Partner Manager to drive partner development, renewals, and seek new opportunities within an account
• Driving sales of Automattic products through partner channels with digital agencies, identifying new opportunities for revenue generation
• Building and maintaining strong relationships with a book of Premier partners, supporting partners through their whole journey, by understanding their business strategy and needs
• Developing and executing on high-impact strategies for partner retention, net revenue retention, and partner growth
• Representing Automattic and building awareness of our products and services in the partner’s organization via a one-to-many approach with partners
• Communicating often with key stakeholders within WordPress VIP, as well as other business units, on the needs, alerts, and statuses of partner relationships
• Become the agency’s trusted advisor, helping them to build strong WordPress VIP business practices, deliver successful projects, and scale their own growth via Automattic for Agencies and VIP
• Provide training and support to partners to enhance their understanding of Automattic's products, services, and value propositions
• Collaborate cross-functionally with internal and external Business Unit (BU) teams, including Marketing, Sales/CS, Happiness, Product, and Executive Leadership
• Collaborate on marketing and sales enablement programs for partners with respective BUs
• Attend and support flagship WordCamps, explore potential sponsorships, and participate in partner events to drive lead generation and enhance brand visibility
• Gather feedback from partners to improve products, services, and the overall partnership experience
• Advocate for partner needs within Automattic or the partner’s respective BU niche
• Stay informed about industry trends, competitor activities, and market developments
• Use market insights to refine partnership strategies
• Ensure partners adhere to agreed-upon standards and compliance requirements
• Seek ways to enhance the overall partner ecosystem within Automattic