Senior Payroll Implementation Specialist

Requirements

• Typically 2–4 years in payroll implementation or a related customer-facing payroll role
• Demonstrated ability to independently manage standard and moderately complex payroll implementation projects from initiation to close
• Exposure to process improvement activities and participation in retrospectives or team enablement sessions
• Experience collaborating with cross‑functional teams and supporting less experienced colleagues
• Solid understanding of payroll implementation processes and workflows
• Proficiency in project management tools (e.g., Rocketlane, Jira, Asana) for tracking timelines and deliverables
• Competence in preparing and maintaining project documentation, including Blueprinting materials and handover notes
• Familiarity with risk identification and basic mitigation strategies within implementation projects
• You’re a native German speaker (or equivalent C2 level) and fluent in English (business language)
• Excellent organizational and time‑management skills to manage multiple projects and competing priorities
• Effective communicator, able to clearly share updates, risks, and needs with both technical and non‑technical stakeholders
• Collaborative team player who supports colleagues, shares knowledge, and seeks input when needed
• Open to feedback and committed to personal and professional growth
• Proactive in raising concerns and suggesting improvements

What the job involves

• Our Customer Experience team thrives on collaboration, working closely with teams across Personio to ensure that customer voices are at the heart of everything we do
• We are dedicated to understanding and advocating for our customers, using data‑driven insights to shape our customer experience strategies and influence what we build
• The Payroll Implementation Specialist is responsible for managing standard and moderately complex payroll implementations, ensuring projects are delivered on time and to a high standard
• This role supports continuous improvement within the team, contributes to process optimization, and acts as a resource for less experienced colleagues
• Specialists collaborate closely with cross‑functional teams and play a key role in maintaining a positive experience for customers throughout the implementation journey
• Independently manage project timelines and deliverables for standard and moderately complex payroll implementations
• Prepare and maintain accurate project documentation, including Blueprinting materials and handover notes
• Identify and elevate risks or delays early, working with team members or the Lead to resolve issues and maintain high‑quality outcomes
• Support seamless handovers to Payroll Support by sharing best practices and addressing challenges
• Participate in retrospectives, share lessons learned, and contribute to ongoing process improvements
• Mentor and coach less experienced team members on payroll implementation best practices
• Serve as a go‑to person for resolving day‑to‑day implementation challenges
• Collaborate with functional stakeholders to address challenges and ensure alignment