Senior Planner

LRQA is a world‑leading provider of independent audit services, including certification, validation, verification, and training across a wide range of standards and systems. As a global organization, we support multinational customers with coordinated services worldwide while remaining focused on local needs.

With a strong legacy in the industry, LRQA continues to evolve and innovate, offering employees the opportunity to grow within a dynamic and forward‑thinking environment.

Role Overview

We are looking for a Planning Advisor to join our team supporting the Germany, Austria, and Switzerland (DACH) region . Based in Leverkusen, Germany (hybrid working model), this role is ideal for someone who enjoys problem‑solving, organization, and working in an international environment.

You will play a key role in resource planning, coordinating customer activities, and ensuring efficient service delivery across the region.

Key Responsibilities

• Plan and coordinate customer visits and activities, ensuring optimal use of assessors and resources
• Manage scheduling in line with business SLAs, utilisation targets, and accreditation requirements
• Act as a key point of contact for internal and external stakeholders, responding to queries promptly
• Coordinate activities for key and large accounts, ensuring customer expectations are met
• Support the RFAT process, ensuring timely communication between offices
• Maintain accurate and complete data in internal systems (BA&IS)
• Monitor occupancy rates and key performance indicators
• Ensure compliance with contractual requirements, cost structures, and budgets
• Build and maintain strong relationships with customers and internal teams
• Escalate service delivery issues when necessary
• Contribute to team initiatives, meetings, and continuous improvement efforts
• Support knowledge sharing related to certification products, systems, and processes

Your Profile

• Experience in customer service or customer relationship management
• Strong communication skills with a diplomatic approach and ability to set boundaries
• Proactive, well‑organized, and able to work independently
• Strong analytical and problem‑solving skills
• High attention to detail and structured way of working
• Good IT skills, particularly in Microsoft Office
• Fluency in English and German (written and spoken)

What We Offer

• A key role within a global, market‑leading organization
• Opportunity to work in an international and collaborative environment
• Hybrid working model (office and home‑based)
• Career development opportunities within a growing company

Additional Information

• Reporting line: Client Operations Manager, GerNordic Region
• Application process: Ongoing selection – early application is encouraged