Senior Product Manager - Communication Systems

Responsibilities

• Own backend and operational systems that support Clever's growth
• Partner with senior engineers to define requirements for APIs, integrations, data flows, internal tools, and workflow automation
• Translate ambiguous business and operational problems into clear specs, MVPs, tradeoffs, and measurable outcomes
• Identify opportunities to reduce manual work, improve data quality, automate workflows, and build more reliable systems
• Define success metrics and instrumentation to verify systems are working as intended
• Use AI tools heavily to accelerate research, discovery, documentation, prototyping, analysis, and execution
• Improve telecom, call, SMS, routing, logging, consent, attribution, and follow-up workflows

Requirements

• 5+ years of product management experience owning complex systems, integrations, operations platforms, or technical products
• Technical fluency with APIs, data flows, backend systems, third‑party platforms, and engineering tradeoffs
• Strong systems thinking — understands how workflows, data, teams, and tools connect and where they break
• Experience turning messy manual processes into scalable systems
• AI‑native working style — actively uses AI tools to accelerate product work
• Clear written communication: specs, problem briefs, tradeoff docs, decision memos
• Strong business judgment connecting backend systems to revenue, efficiency, quality, and risk
• Experience in at least one of: telecom/contact center systems (Twilio, Kixie, Five9, etc.) or partner integrations, APIs, lead routing, and data quality