Senior Product Manager, Issue Management

Role Overview

The Issue Management team builds the workflow and tracking capabilities that help GRC customers manage compliance programs at scale. When something goes sideways, Vanta is the system of record where it gets logged, assigned, tracked, and resolved — and increasingly, where AI proactively surfaces problems and drives them toward resolution before they become audit findings.

As Senior Product Manager for Issue Management, you'll own the vision, strategy, and roadmap for two product areas: issue management, the core compliance remediation workflow, and exception management, a greenfield build that's become a top task from Vanta's upmarket sales team.

Exception management covers ongoing policy exceptions, where leadership needs to formally approve, document, and track that exception on a recurring basis. It's a critical functionality for upmarket expansion. This is also a meaningful agentic AI opportunity: building intelligent workflows that proactively flag exception expiries, route approvals automatically, and surface emerging compliance risks before they require manual intervention. You'll be the person who defines and builds that version of it.

Key Responsibilities

• Own the vision, strategy, and roadmap for Issue Management and Exception Management — positioning both as competitive differentiators that win enterprise GRC deals and drive retention.
• Build exception management from the ground up — partner closely with upmarket sales and solutions engineering to define what enterprise prospects need, scope the MVP, and ship the capability that unlocks deals.
• Lead the agentic AI opportunity for Issue and Exception Management — define and build AI-powered workflows that proactively surface compliance risks, automate issue routing and escalation, and reduce the manual overhead of managing exceptions at scale.
• Conduct deep customer discovery with enterprise accounts — understand how customers manage compliance issues and policy exceptions at scale, and translate those insights into scalable product solutions rather than one-off fixes.
• Partner with go-to-market to close the loop between product and pipeline — help position capabilities competitively, build the GTM motion for new features, and inform how sales and SEs talk about the product.
• Define success metrics and make data-informed decisions — establish KPIs for adoption, customer value, and business impact; use data to guide prioritization and communicate roadmap progress across EPD and leadership.

Why This Role Matters

• You’ll own two strategically important product areas — issue management is table-stakes for enterprise GRC customers, and exception management is an active deal-blocker that you’ll be the person to solve.
• You’re building greenfield — exception management is a first-class product build with clear customer demand, direct GTM pull, and a dedicated team behind you.
• You’ll have a real opportunity to build the agentic future of compliance workflows — greenfield AI work with clear customer problems, enterprise scale, and a team ready to move fast.
• You’ll work closely with go-to-market from day one — this is a high-visibility, commercially-connected PM role where the line between what you build and revenue outcomes is direct and short.

Benefits

• Health & Wellness: Vanta values the health and well-being of our teammates and offers comprehensive medical, dental, and vision coverage for teammates and dependents.
• Work Your Way: Enjoy a remote-first setup if you’re in the US, or go hybrid at our international offices.
• Paid Parental Leave: Industry competitive paid parental leave for all parents.
• Time Away: Industry competitive and generous PTO policy.
• 401K Plan: 401k matching contribution plan.