Senior Product Manager Resale (m/f/d)

Overview

Join our international Product Management organization and help us shape the secondary market of Europe’s leading ticketing platform. Our solutions are used across 25 countries in a fully device-agnostic way, enabling more than 300 million ticket purchases every year. In collaboration with other agile, cross-functional teams, you will develop a platform used daily by millions of fans. You will own our resale product solution end-to-end and help create a trusted, seamless experience for buyers and sellers. Your Challenge: Act as a domain expert with end-to-end ownership for EVENTIM’s resale experience — including offer creation and management for sellers, ticket discover and purchase for buyers, as well as the integration of primary and secondary ticketing into one seamless customer journey.

Analyze customer problems and market opportunities across buyers, sellers, markets, webshop and mobile app, and translate them into value-driven roadmaps, user flows and testable hypotheses. Collaborate proactively with UX to create intuitive buyer and seller experiences, and with Engineering to deliver scalable, compliant and reliable solutions for resale. Guide development teams in an agile setup, providing product direction, prioritization and delivery support while maintaining a strong focus on outcomes such as resale share and resale conversion rate. Apply data-driven decision-making, combining quantitative and qualitative insights to prioritize outcomes, validate hypotheses, and measure product success. Ensure smooth go-to-market readiness and enable the organization to fully leverage the resale integration.

What you’ll need

• Several years of professional experience as a Senior Product Owner or Senior Product Manager in digital product development, ideally in e-commerce, marketplace or ticketing.
• Strong analytical mindset and data-driven approach.
• Proven ability to collaborate confidently with Engineering, UX, and international business stakeholders to develop user-centric and commercially impactful solutions.
• Excellent ability to understand customer problems, define solution options and specify requirements that are structured, testable, and easy for cross-functional teams to understand.
• Experienced in agile delivery environments and comfortable handling complex prioritization, iterative product work and stakeholder landscapes.
• Strong communication skills with the ability to distill complex product or technical topics into clear, audience-appropriate narratives.
• Fluent in English.

Benefits

• 30 days of paid vacation plus the option of up to 15 days of unpaid leave
• 25 days of workation within the EU
• Flexible working hours
• Sofa Concerts and employee events
• Discounts on ticket purchases & opportunities for clearing assignments
• Corporate benefits and discounts at KESS
• Central location & subsidy for a Job Ticket or Germany Ticket
• Bike leasing
• Mental health program & company pension scheme
• GoFluent language learning platform as well as Lunch & Learn sessions
• We value diversity and treat all applications equally — regardless of gender, background, age, religion, disability, or sexual orientation.
• As Europe\'s number one in ticketing and live entertainment and number two worldwide, we are active in over 25 countries.