Senior Product Manager - Self service cloud

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.

What is The Role

The Product Manager will lead critical areas within self-service cloud growth, empowering self-service customers and trial users to be successful. This role specifically focuses on human user onboarding and agents onboarding, directly influencing the successful growth of Elastic Cloud.

What You Will Be Doing

• Define the vision and roadmap for self service cloud growth, encompassing: onboarding and trial experience, product features adoption and trial activation, customer interviews and churn analysis, product engagement analytics and email nurturing.
• Partnering with engineering leads to prioritizing technical investments and establishing realistic delivery timelines.
• Collaborate with downstream Elastic solution teams (Observability, Security, Enterprise Search) to understand their specific onboarding flows and trial experience.
• Drive technical decision-making regarding onboarding, activation, expansion and retention of self-service customers.
• Interface with customers and trial users to gather feedback on trial experience.
• Collaborate with Sales & Marketing on competitive positioning and brand awareness.
• Drive native integrations with 3rd party developers platforms.

What You Bring

• 4+ years of Product Management experience with deep technical products.
• Strong background and experience with Product Led Growth.
• Demonstrated experience with self-service cloud services, having shipped products that provide self-service trials.
• Data-driven approach to product decisions, with experience in product adoption and analysis.
• Strong communication skills, capable of cross function collaborations and alignment.
• Experience with globally distributed teams and asynchronous collaboration.

Bonus Points

• Direct experience with Elasticsearch or similar search/database technologies.
• Background in product marketing.
• Experience with cloud service providers marketplaces.

Compensation

Compensation for this role is in the form of base salary. This role does not have a variable compensation component.

Benefits

• Competitive pay based on the work you do here and not your previous salary.
• Health coverage for you and your family in many locations.
• Ability to craft your calendar with flexible locations and schedules.
• Generous number of vacation days each year.
• We match up to $2000 (or local currency equivalent) for financial donations and service.
• Up to 40 hours each year to use toward volunteer projects you love.
• Embracing parenthood with minimum of 16 weeks of parental leave.

Equal Opportunity Employer

Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation. We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or recruiting process, please email Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster).